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Thread: Problem with windows 8 and free zone alarm 11.0.000.020

  1. #1
    gjdaus Guest

    Default Problem with windows 8 and free zone alarm 11.0.000.020

    Hi ZA,

    I installed Windows 8 (64 bit version with Media Centre) a couple of weeks ago, and upon installation is would boot to the Metro screen as it is designed to do.

    Soon afterwards it started booting to the Metro screen for around 5 seconds, and then switching to the Desktop.

    Details of the ZA Free Firewall are -
    ZA Free Firewall Version = 11.0.000.020
    Vsmon Version = 11.0.000.020
    Driver Version = 11.0.000.009
    Web Identity Protections version = 1.5.393.18

    By selectively disabling items in the Windows 8 Task Manager / Startup, I have found that it is the "Zone Alarm Browser Security" that is causing the problem. When it is disabled W8 always stays in Metro on bootup, but when it is enabled W8 always finished bootup at the Desktop. It is 100% repeatable.

    Just wondering if anyone else has reported this peculiarity.

    Details of the PC are -

    Motherboard = MSI model H67MA-E35 (using onboard graphics)
    Processor = Intel i7-2600CPU running at 3.4Ghz
    Bios = V13.1 dated 21/09/2012

    Regards,

    Graham

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: Problem with windows 8 and free zone alarm 11.0.000.020

    Hi and welcome to the ZA user forum!

    Interesting finding, I have noticed the same on my installation but I could not link it clearly to ZA.
    What you could do to confirm the findings is to:

    - Remove completely ZA build 20, reboot
    - Test the system without ZA and check if WIN8 don't jump to desktop during boot
    - Download and install the latest build (38) - Looking for the latest version?
    - Check now how it goes.

    ZAfree offers no support and we are all users here, but may be ZA staff may see this post (no guarantee).
    You could also check if you have any blocked incoming connections in the firewall logs. I see too many here given that my network is set as Trusted.

    Cheers,
    Fax
    Last edited by fax; January 22nd, 2013 at 01:52 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Problem with windows 8 and free zone alarm 11.0.000.020

    Quote Originally Posted by gjdaus View Post
    Hi ZA,

    I installed Windows 8 (64 bit version with Media Centre) a couple of weeks ago, and upon installation is would boot to the Metro screen as it is designed to do.

    Soon afterwards it started booting to the Metro screen for around 5 seconds, and then switching to the Desktop.

    Details of the ZA Free Firewall are -
    ZA Free Firewall Version = 11.0.000.020
    Vsmon Version = 11.0.000.020
    Driver Version = 11.0.000.009
    Web Identity Protections version = 1.5.393.18

    By selectively disabling items in the Windows 8 Task Manager / Startup, I have found that it is the "Zone Alarm Browser Security" that is causing the problem. When it is disabled W8 always stays in Metro on bootup, but when it is enabled W8 always finished bootup at the Desktop. It is 100% repeatable.

    Just wondering if anyone else has reported this peculiarity.

    Details of the PC are -

    Motherboard = MSI model H67MA-E35 (using onboard graphics)
    Processor = Intel i7-2600CPU running at 3.4Ghz
    Bios = V13.1 dated 21/09/2012

    Regards,

    Graham

    Hello,

    Have you updated to the latest version?

    First uninstall ZA from the control panel.
    Then uninstall the ZA toolbar from the control panel.

    Next download and install 11.0.000.038
    http://download.zonealarm.com/bin/fr...10_000_038.exe


    Do you have the same issue with this version?

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    gjdaus Guest

    Default Re: Problem with windows 8 and free zone alarm 11.0.000.020

    Hi,


    I've just installed the 11.0.000.038 version of Zone Alarm Free Firewall, and the results are the same - Windows 8 stops on the metro screen for approx. 7 seconds but always ends up at the desktop after a switch-on or a reboot.
    As before, if I disable the "Zone Alarm Browser Security" from the startup list, it stays at the Metro screen.

    Maybe the makers of ZA Free Firewall should advertise this feature - seems like there are many W8 users trying to do just this!

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Problem with windows 8 and free zone alarm 11.0.000.020

    Hello,

    Well its not a feature. Its a bug and has been reported as one.

    If its something we can recreate in-house it will be fixed in a later release.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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