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Thread: blocked emails

  1. #1
    harvey Guest

    Default blocked emails

    For years we have received various email ads/promotions/coupons, etc. from Barnes and Noble—which we want—we have an established account with them that we use regularly. For some unknown reason, they have stopped. We now get nothing from them, though we still get all other emails from known companies, i.e, Amazon, Best Buy, just to name a couple. All efforts to check with B&N customer service, our ISP provider, examine settings on our email program (Outlook), and ask a friend who is a “computer guru” check everything that he could think of, still result in the same problem--we cannot seem to get anything from B&N reinstated. Starting new accounts with Gmail and Yahoo still result in getting no info from B&N. Even though we haven’t changed anything with ZoneAlarm (this problem occurred before renewing our subscription with ZA), it seems that maybe a setting there that could be the issue.

    What could/should I do to examine/change settings, etc. with our computer, ZA, and/or Outlook to enable us to be able to reestablish email connections with B&N. Thanks.

  2. #2
    Join Date
    Nov 2004
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    localhost
    Posts
    17,289

    Default Re: blocked emails

    ZA has no means to remove emails or prevents email to reach you. So, it cannot be. Must be something else. Sorry.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: blocked emails

    Quote Originally Posted by fax View Post
    ZA has no means to remove emails or prevents email to reach you. So, it cannot be. Must be something else. Sorry.
    Hello,

    This is correct its impossible for ZA to selectively stop email from B&N over gmail, yahoo or any email provider.

    You have an issue not related to ZA.

    Sorry we cant help you.


    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    harvey Guest

    Default Re: blocked emails

    Thanks for the advice regarding ZA. Does anyone have any suggestions on what could be the problem?

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: blocked emails

    No other suggestions from my side apart from trying what you have done so far but from a completely different system (PC) and connection (ISP). If it works then you will know is your PC. The most logical explanation is that there is a problem at source (i.e. BN).
    Last edited by fax; January 24th, 2013 at 01:55 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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