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Thread: ZoneAlarm made Win8 unoperational by showing alerts off screen

  1. #1
    jhnlmn Guest

    Default ZoneAlarm made Win8 unoperational by showing alerts off screen

    Hi,
    I installed Win8 and ZA 110_000_054
    and now I see something pops up in the right corner of the screen with ZoneAlarm caption on it, but the rest of the alert is below the screen,
    so I cannot answer to it. In the older versions it was possible to answer by keyboard (press 'A' or 'D'), but this does not appear to work either.
    So, I am stuck. Windows is blocked waiting for ZA alert dismissal, but I cannot dismiss it. So, I cannot use Windows at all.
    Please, fix it.

    PS: there were posts few months ago about this problem and there was a suggestion to reduce Windows text size, but this is not a solution because I will not be able to see anything with the extra small font.
    However, all Windows apps must show themselves correctly with any font size,
    so Zone Alarm simply has a bug, which must be fixed. Otherwise Windows is unusable!

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,819

    Default Re: ZoneAlarm made Win8 unoperational by showing alerts off screen

    There are standards as far as fonts and if you change the size of fonts or how the system displays text, then there no guarantee Za will display properly.

    Its not a bug in ZA. Just use default setting for the display and video driver.
    Whats the resolution of your screen, what type of display are you connected to?
    We can test the resolution and if its a standard resolution I'm sure we work fine but if you changed other setting that pertains to fonts, magnification and the such in the OS then all bets are off that it will display correctly.

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  3. #3
    jhnlmn Guest

    Default Re: ZoneAlarm made Win8 unoperational by showing alerts off screen

    > if you change the size of fonts or how the
    > system displays text, then there no
    > guarantee Za will display properly.

    For 10 years already Windows offered 3 standard text sizes: "Smallest - 100%", "Medium - 125%" and "Larger -150%".
    All applications designed for Windows MUST support and be tested with all 3 standard settings.
    Also since Windows Vista Microsoft introduced "High-DPI" preference for newer monitors,
    which allows 200% text size.
    The fact is that modern monitors have such a small pitch that seeing text with "Smallest - 100%" and even "Medium - 125%" setting is close to impossible without a strong magnifying glass.

    > then there no guarantee Za will display properly.

    In that case you cannot offer your application for Windows platform because it violates Windows design/coding requirements.

    > Whats the resolution of your screen, what type of display are you connected to?

    I tried several both on a real monitor and in a VM.
    The problem is the same: once I increase text size to the standard "Larger -150%",
    the Alert screen disappears.

    Note that this bug was introduced recently.
    For example, ZoneAlarm 9.2.0.31 works OK.

    Please, fix this bug ASAP because it is show stopper.
    I simply cannot use Windows at all.

    Thank you

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,716

    Default Re: ZoneAlarm made Win8 unoperational by showing alerts off screen

    Sorry to hear you cannot use default graphic settings, current version of ZA only supports default configurations. ZA 9 is a very old version with different graphic requirements.

    Unless you are able to move to default then you would need to find another free solution that support your font/resolution/setup.

    Sorry again,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Sep 2014
    Posts
    1

    Default Re: ZoneAlarm made Win8 unoperational by showing alerts off screen

    Quote Originally Posted by fax View Post
    Sorry to hear you cannot use default graphic settings, current version of ZA only supports default configurations. ZA 9 is a very old version with different graphic requirements.

    Unless you are able to move to default then you would need to find another free solution that support your font/resolution/setup.

    Sorry again,
    Fax
    Ok First off, it wasn't free. I paid for it. It was that or sign up for "offers..."

    Second, my new unmodified windows 8.1 laptop came with the graphics set to 125%. I set it to 100% because I need screen but the DEFAULT was 125%

    Third. I write and debug a large complicated distributed system and I have written a large complicated GUI to debug it, with many subwindows to view various aspects of the system under test. Tired of windows random window placement I wrote position awareness so they open in fixed positions relative to each other, and so they shove existing windows as necessary so they all show properly on the screen. They are also aware of which screen they are on, laptop or monitor, so they use the right edges.

    I think I did most of this in one afternoon with some work bleeding over into the next day to properly resolve the which screen problem.

    My GUI works properly under XP, windows 7, and windows 8 whether the resolution is set to 100% or 125%.

    My point is the problem isn't that hard as I was willing to solve it just to reduce my aggravation, and it didn't take that much effort.

    I find it inconceivable that the makers of an actual product would make it unusable for so many users. I'm sorry I paid you, I'll be out looking for something better.

    Oh yes - I'm writing in C#. If anyone needs the positioning function leave a post to contact me here.

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