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Thread: ZoneAlarm made Win8 unoperational by showing alerts off screen

  1. #1
    jhnlmn Guest

    Default ZoneAlarm made Win8 unoperational by showing alerts off screen

    Hi,
    I installed Win8 and ZA 110_000_054
    and now I see something pops up in the right corner of the screen with ZoneAlarm caption on it, but the rest of the alert is below the screen,
    so I cannot answer to it. In the older versions it was possible to answer by keyboard (press 'A' or 'D'), but this does not appear to work either.
    So, I am stuck. Windows is blocked waiting for ZA alert dismissal, but I cannot dismiss it. So, I cannot use Windows at all.
    Please, fix it.

    PS: there were posts few months ago about this problem and there was a suggestion to reduce Windows text size, but this is not a solution because I will not be able to see anything with the extra small font.
    However, all Windows apps must show themselves correctly with any font size,
    so Zone Alarm simply has a bug, which must be fixed. Otherwise Windows is unusable!

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZoneAlarm made Win8 unoperational by showing alerts off screen

    There are standards as far as fonts and if you change the size of fonts or how the system displays text, then there no guarantee Za will display properly.

    Its not a bug in ZA. Just use default setting for the display and video driver.
    Whats the resolution of your screen, what type of display are you connected to?
    We can test the resolution and if its a standard resolution I'm sure we work fine but if you changed other setting that pertains to fonts, magnification and the such in the OS then all bets are off that it will display correctly.

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  3. #3
    jhnlmn Guest

    Default Re: ZoneAlarm made Win8 unoperational by showing alerts off screen

    > if you change the size of fonts or how the
    > system displays text, then there no
    > guarantee Za will display properly.

    For 10 years already Windows offered 3 standard text sizes: "Smallest - 100%", "Medium - 125%" and "Larger -150%".
    All applications designed for Windows MUST support and be tested with all 3 standard settings.
    Also since Windows Vista Microsoft introduced "High-DPI" preference for newer monitors,
    which allows 200% text size.
    The fact is that modern monitors have such a small pitch that seeing text with "Smallest - 100%" and even "Medium - 125%" setting is close to impossible without a strong magnifying glass.

    > then there no guarantee Za will display properly.

    In that case you cannot offer your application for Windows platform because it violates Windows design/coding requirements.

    > Whats the resolution of your screen, what type of display are you connected to?

    I tried several both on a real monitor and in a VM.
    The problem is the same: once I increase text size to the standard "Larger -150%",
    the Alert screen disappears.

    Note that this bug was introduced recently.
    For example, ZoneAlarm 9.2.0.31 works OK.

    Please, fix this bug ASAP because it is show stopper.
    I simply cannot use Windows at all.

    Thank you

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZoneAlarm made Win8 unoperational by showing alerts off screen

    Sorry to hear you cannot use default graphic settings, current version of ZA only supports default configurations. ZA 9 is a very old version with different graphic requirements.

    Unless you are able to move to default then you would need to find another free solution that support your font/resolution/setup.

    Sorry again,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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