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Thread: [SOLVED] Recover e-mail messages that ZoneAlarm "deleted"

  1. #1
    Join Date
    Feb 2013
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    Default [SOLVED] Recover e-mail messages that ZoneAlarm "deleted"

    ZoneAlarm scanned the e-mail messages in a folder that I selected. It also deleted some of the messages from the folder. Where did ZA put those deleted messages? Is there any way to recover them or restore them to the folder? Thank you.

    In Outlook 2003, I did the following:
    1) Selected a folder.
    2) Clicked ZoneAlarm Options in the Outlook toolbar.
    3) Clicked Scan Selected Folder from the drop-down menu.

    ZoneAlarm Extreme Security version: 11.0.000.038
    Vsmon version: 11.0.000.038
    Driver version: 11.0.000.038
    Antivirus engine version: 8.3.0.13
    Antivirus signature DAT file version: 1112291040
    AntiSpam version: 6.3.1.4971

  2. #2
    Join Date
    Nov 2004
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    17,290

    Default Re: Recover e-mail messages that ZoneAlarm "deleted"

    First of all you need to check which is the location of your default data file (pst). Go to your account settings, select the "data files" tab and identify the entry that is ticked. Most likely its not your main folder but something else (e.g. archive folder)?

    This is normally the most common configuration oversight that cause ZA to move e-mails in the ticked folder rather then one you may expect.

    ZA cannot delete e-mails just move. So check carefully all PSTs.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Feb 2013
    Posts
    2

    Default Re: Recover e-mail messages that ZoneAlarm "deleted"

    Fax, you are correct: those e-mails were indeed moved (not deleted). After peeking into every mail folder, I finally found the e-mails in the "ZoneAlarm Junk Mail" folder. ZA apparently moved them to that location.

    Thank you for helping me resolve my issue.

  4. #4
    Join Date
    Nov 2004
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    localhost
    Posts
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    Default Re: [SOLVED] Recover e-mail messages that ZoneAlarm "deleted"

    You're welcome and thank you for taking the time to report back about it.

    Closing the thread since the issue is resolved.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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