Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: [SOLVED] Error 1603 Installing Version 11

  1. #1
    Join Date
    Feb 2013
    Posts
    7

    Default [SOLVED] Error 1603 Installing Version 11

    My OS is Vista 32-bit with all updates. I was using Zonealarm 10 free Anti-virus and Firewall for about 6 months and was running fine. Two weeks ago a new version of Zonealarm automaticlly started installing right after booting, each time getting 3 Error code 127's and ending with Error 1619. But Version 10 was still working ok. Then 2 days ago using Add/Remove programs I Uninstalled all 3 of the Zonealarm entries which seemed to complete ok, but still the automatic install started on the reboot and failed with Error 1603. Using Ccleaner I removed all the Zonealarm entries in the Start Up Group, did a reboot and the automatic install finally was gone. I then d/l and ran the Zonealarm Clean program, but it also fails due to a Permissions problem. I then d/l the latest Zonealarm free but it gets the same Error 1603. ~snip~
    and it gets a Access violation trying to remove ProgramFiles/Checkpoint/Zonealarm/zlavscan.dll . I have done the Net user thing and booted as Admin but still Zonealarm.msi gets the Access violation. Using Windows Explorer I then removed all files and folders in Users\AppData\... and from ProgramFiles\Checkpoint everything except zlavscan.dll which gets access violation. I then searched the registry for "Zlav" and found numerous "zlavscan.dll" entries.
    I would say the problem is that the Un-install of Ver 10 did not include removing the Zonealarm Antivirus Scan. Could someone update the Zonealarm.msi program to properly Un-register the Version 10 Free Anti-Virus.
    Last edited by GeorgeV; February 13th, 2013 at 12:04 PM. Reason: remove hyperlink to incomplete/outdated version

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Error 1603 Installing Version 11

    Hello;

    Try this:

    1. Open your control panel select the Add remove programs / Program and Features

    2. If any of the following have been installed, uninstall them.
    - ZoneAlarm
    - ZoneAlarm toolbar
    - Do Not Track


    3. Download and run our clean up utility from:
    http://download.zonealarm.com/bin/fr...load/clean.exe

    4. Download the previous version of Free ZA and install:

    - Free Firewall: http://download.zonealarm.com/bin/fr...10_000_054.exe (zafwSetup) <= Free version without AV

    - Free AV +Firewall: http://download.zonealarm.com/bin/fr...10_000_054.exe (zaSetup)
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Feb 2013
    Posts
    7

    Default Re: Error 1603 Installing Version 11

    I know my Post was kind of long and wordy, but I have already done ALL of these steps. Zlavscan.dll can not be removed due to Access violation. The registry will have to be cleaned up, and I do not know how to do that.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Error 1603 Installing Version 11

    Have you tried to use the clean.exe but in SAFE MODE? Or remove the file in safe mode? Unfortunately downloading a .msi installer have not helped the process. Not sure how you found this file as it is not a valid installer. Alternatively restore the PC to a previous restore point (before the issue). ZA will be broken but you should be able to run the cleaning procedure.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Feb 2013
    Posts
    7

    Default Re: Error 1603 Installing Version 11

    I got the MSI insaller from the link in Post #10 to this message:
    https://www.zonealarm.com/forums/sho...s-Instructions
    Yes, I have tried to use clean.exe in Safe Mode, it gets the same Access problem.
    I did Restore to before the automatic install of Ver 11 started but that did not resolve the Access violation. Zlavscan was installed months ago when I started to use Ver 10 and I do not have any Restore Points that go back that far. I can not afford to do a full system re-install. The problem is simply that on my Vista system Zonealarm Free Antivirus / Firewall Uninstaller for Ver 10 did not do a complete uninstall and the Cleaner.exe does not remove the Registry entries for Zlavscan before trying to delete it.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Error 1603 Installing Version 11

    I am afraid the use of that .msi has further compromised your installation. No main ZA component will be loading in SAFE MODE, so I don't understand how you cannot access that registry entry. You should take ownership (permission) and manually remove it.

    Sorry, no other suggestions from my side.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Feb 2013
    Posts
    7

    Default Re: Error 1603 Installing Version 11

    How do I take ownership (permission) ?

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Error 1603 Installing Version 11

    You may want to check here:

    http://www.microsoft.com/resources/d....mspx?mfr=true

    Otherwise use Google, you will find plenty of links about it. You will have to perform this in safe mode.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Join Date
    Feb 2013
    Posts
    7

    Default Re: Error 1603 Installing Version 11

    I am not trying Access a Registry entry, it's the Clean.exe and the MSI installer that can not Access Zlavscan. If I had a Manual Un-install list for Zonealarm Free Antivirus/Firewall then maybe I would need the Registry Ownership (permission). I have found a manual Uninstall procedure for Vista but it is for an older version as it does not have the Checkpoint folder names or Registry entries. Can you provide me with a Version 10 Manual Un-Install for ZoneAlarm Free Antivirus + Firewall for Vista 32Bit ?

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Error 1603 Installing Version 11

    There may be a misunderstading. You seems to suggest again that you want to run a MSI. You should run the proper installer of ZA (.exe) not a MSI that was likely the origin of the problem. Its not unfortunately clear what you want to remove. If it is a file then you can try this:http://www.malwarebytes.org/products/fileassassin/

    If it is about a registry you can use the procedure already suggested.

    I am not aware of any supported manual file removal instruction for version 10 or 11.

    Sorry, I have no other suggestions to resolve your issue.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. error code 127 and 1603
    By errywoodenpic in forum ZoneAlarm Free Firewall
    Replies: 2
    Last Post: February 5th, 2013, 11:25 AM
  2. Replies: 8
    Last Post: January 10th, 2013, 08:21 AM
  3. Replies: 3
    Last Post: June 24th, 2011, 07:38 PM
  4. [Solved] Windows 7 Issue installing ZA got SP1 Error.
    By jtaah in forum Windows and ZoneAlarm Messages and Alerts
    Replies: 2
    Last Post: April 14th, 2010, 03:48 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •