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Thread: Suspicious behavior? Ati. The graphics card?

  1. #1
    Join Date
    Jan 2013
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    Default Suspicious behavior? Ati. The graphics card?

    I am getting a warning from ZA about ATI Desktop Control Panel launching some sort of program. ATI is graphics so I am confused about the warning. Is this a false positive?

  2. #2
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    Default Re: Suspicious behavior? Ati. The graphics card?

    You should post the full details of the warning (check the ZA logs), the exact version of ZA, the other security software you have installed. The OS used, etc. More information you post more likely other users here will be able to help.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
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    Default Re: Suspicious behavior? Ati. The graphics card?

    ScreenShot.jpg

    I haven't a clue if this will work, not having done it before.
    But that's supposed to be the screen shot of the ZA warning.

    Here's the other info requested.

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
    Processor Count: 2
    RAM: 3710 Mb
    Graphics Card: RADEON X300 SE 128MB HyperMemory, 128 Mb
    Hard Drives: C: Total - 73163 MB, Free - 48683 MB;
    Motherboard: Dell Inc. , 0WG261, , ..CN698615CP01D3.
    Antivirus: , Updated: yes, On-Demand Scanner: Enabled

  4. #4
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    Default Re: Suspicious behavior? Ati. The graphics card?

    Seems perfectly normal, the ATI calling upon its own process. Allow and remember.
    But you posted very little information. Which exact version of ZA, which antivirus? Do you keep your system up to date? A pop up window does not say much.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
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    The 3rd Coast - South Central Texas
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    Cool Re: Suspicious behavior? Ati. The graphics card?

    Hello;


    I agree with Guru Fax;

    Kindly Help us Help you
    by providing us more information about your computer..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Whenever posting here, it is always advisable to list Full details of your Computer:

    Note: is this ZA Free Basic Firewall or ZA Free Firewall + AV version and what Update #

    Please Give the Exact ZA Type and version Number, (2013) does not tell use the update version number of Zone Alarm used, Windows Version & SP Update used, Browser type and version #, any other security tools installed and type of router or Internet connection used.

    The More information you post the more likely users here will be able to understand the issue and try to help.

  6. #6
    Join Date
    Jan 2013
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    9

    Default Re: Suspicious behavior? Ati. The graphics card?

    Whenever posting here, it is always advisable to list Full details of your Computer:

    Sorry. I thought I did. I mean, I don't know how much fuller I could be re. the basic stats listed. However, This is ZA info.

    ZoneAlarm Free Firewall version: 11.0.000.057
    Vsmon version: 11.0.000.057
    Driver version: 11.0.000.057
    Web Identity Protections version: 1.5.393.22

    My AV is ESET Nod32.

    Virus signature database: 8020 (20130217)
    Update module: 1041 (20120430)
    Antivirus and antispyware scanner module: 1381 (20130207)
    Advanced heuristics module: 1139 (20130208)
    Archive support module: 1160 (20130206)
    Cleaner module: 1059 (20121212)
    Anti-Stealth support module: 1038 (20130110)
    ESET SysInspector module: 1231 (20130121)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)

    Anyway, I now know better and so will be sure to include more info if needed in future.
    I don't think ATI is a threat but thought I should ask, and my question I see has been answered. Much Thanks and Kind Regards.
    JayD

  7. #7
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    Default Re: Suspicious behavior? Ati. The graphics card?

    Hi!
    Thank you for you detailed feedback. Your setup looks good and as already mentioned, the warning seems legit. If you still receive the warning at each boot although you have allowed it and the "remember this settings" is ticked then, the ZA database (where settings are stored), may have a problem. Try to reset ZA to its default (ZA tools, preferences, reset to default) to fix the issue.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
    Jan 2013
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    9

    Default Re: Suspicious behavior? Ati. The graphics card? It's Baaaaak

    Hi Again ....

    Followed instructions but .... The warning is back at every boot.

    Gotta be a reason for that but darned if I can work out what or why.

  9. #9
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    Default Re: Suspicious behavior? Ati. The graphics card?

    Probably the ATI control got updated and you got a new pop-up from ZA (perfectly normal). Did you push on "allow" and "remember this setting" is ticked? If yes, then the usual explanation for this behaviour is a corruption of the ZA database where ZA settings are stored. This can be caused by many different issues. For example, your system has crashed or hang recently? You tend to force the shutdown of windows? You have been infected by malware? Did you exclude from ESET the ZA processes (ZAtray, vsmon, forcefield).....

    Go to ZA tool --> preferences --> reset to default ---> reboot (you will loose all your custom settings, do not restore them and test if you still get the warning).
    Last edited by fax; February 28th, 2013 at 08:31 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    Join Date
    Jan 2013
    Posts
    9

    Default Re: Suspicious behavior? Ati. The graphics card?

    Did you push on "allow" and "remember

    Yes ...

    I'll check the ATI update you mentioned and see. Back tomorrow. Must be a bug in the system someplace.
    I may just opt for my AV firewall. Not free but they're only a phone call away and they resolve things okay. The AV is very good so maybe their Fire wall is also.
    Cheers

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