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Thread: [SOLVED] Compatibility problem with Avast 8?

  1. #1
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    Default [SOLVED] Compatibility problem with Avast 8?

    I upgrade recently from Avast 7 to 8. The result was a BSOD at rebbot. I had to clean Avast 8 an re-install Avast 7.
    My config: XP PRO SP3.
    I suspect a compatibility problem between Avast 8 free and ZA free, as a user reported that uninstalling ZA solved the issue.
    Anybody having the same problem?

  2. #2
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    Default Re: Compatibility problem with Avast 8?

    Hello;

    Right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here.

    Depending on the ZA version used you may different steps to follow to better troubleshoot the issue.

  3. #3
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    Default Re: Compatibility problem with Avast 8?

    Probably the new Avast 8 has broken compatibility with ZA. Unfortunately this seems to happen often with new avast software. You should inform Avast support about it (if they care at all to have a fix with a competitor product).

    Thanks,

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
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    Default Re: Compatibility problem with Avast 8?

    Quote Originally Posted by fax View Post
    Probably the new Avast 8 has broken compatibility with ZA. Unfortunately this seems to happen often with new avast software. You should inform Avast support about it (if they care at all to have a fix with a competitor product).

    Thanks,
    Thanks, a ticket is already opened with Avast. Version 7 was working perfectly with ZA. The purpose of this post was a "heads-up" and to understand if other users of this forum had the same issue.

  5. #5
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    Angry Re: Compatibility problem with Avast 8?

    Quote Originally Posted by ddalbiez View Post
    Thanks, a ticket is already opened with Avast. Version 7 was working perfectly with ZA.

    The purpose of this post was a "heads-up" and to understand if other users of this forum had the same issue.
    Hi;

    I agree with Guru Fax,

    However, Users on this Forum still have no Idea, what Version of Zone Alarm Free you are trying to use with Avast 8?

    Hello;

    Right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here.

    Depending on the ZA version used you may different steps to follow to better troubleshoot the issue.
    If your have a very old Version of ZA Free? ( Current version is 11.0.000.054 or .057)

    or if you have installed (ZA Free AV + Firewall 11.0.000.054)
    the AV part will conflict with Avast..
    Last edited by GeorgeV; July 16th, 2013 at 04:52 AM.

  6. #6
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    Default Re: Compatibility problem with Avast 8?

    Quote Originally Posted by ddalbiez View Post
    Thanks, a ticket is already opened with Avast. Version 7 was working perfectly with ZA. The purpose of this post was a "heads-up" and to understand if other users of this forum had the same issue.
    indeed also version 7 had a problem with ZA at a certain moment. As Guru George is suggesting it's essential for the other users to know which version of ZA you are using!

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
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    Default Re: Compatibility problem with Avast 8?

    Potential conflict between Avast antivirus free 8 and ZA firewall free 11.
    Again, I am not expecting support from this forum, just information sharing.

  8. #8
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    Default Re: Compatibility problem with Avast 8?

    Please note that Avast has fixed the issue in their latest release.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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