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Thread: Zonealarm toolbar + web/download protection on Windows 8

  1. #1
    Join Date
    Mar 2012
    Posts
    4

    Default Zonealarm toolbar + web/download protection on Windows 8

    Zonealarm Download protection slows down my downloads to 40kb/s instead of 300kb/s. It drop from 300 -> 40 (kbs) in a couple of seconds

    Browser Tested: Internet Explorer 10
    System: Windows 8x64
    Other Security Software: None

    I download with other browser, Palemoon, it is faster.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zonealarm toolbar + web/download protection

    Sorry all users here no ZA support staff. To report issues linked to ZA please contact directly the ZA technical support at the link in my signature. Look for the live chat link at the main ZA support site. This is assuming you have a valid ZA license.

    Please update this thread if you manage to resolve the issue as it may help other users browsing this board.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,640

    Default Re: ZoneAlarm toolbar + web/download protection

    What version of ZA are you running?

    Right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here.


    Remember to not post your license info.


    Some of the first versions of ZA that supported Windows 8 had different performance issues with Windows 8 only.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Mar 2012
    Posts
    4

    Default Re: Zonealarm toolbar + web/download protection on Windows 8

    ZoneAlarm Free Antivirus + Firewall version: 11.0.000.057
    Vsmon version: 11.0.000.057
    Driver version: 11.0.000.026
    Antivirus engine version: 8.3.0.13
    Antivirus signature DAT file version: 1113920256
    Web Identity Protections version: 1.5.393.22

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zonealarm toolbar + web/download protection on Windows 8

    Then sorry you posted in the wrong section and my suggestion was related to retail versions. There is no official support for the free version aside this web. It's not clear if you tried downloading with ie10 but with ZA web security turned off. This should confirm if is ZA the culprit. Of course you should test with same file/timing.

    Sorry no other suggestions from here. May be other users have better ideas on how to resolve the conflict.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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