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Thread: malicious adware

  1. #1
    Join Date
    Feb 2013
    Posts
    3

    Thumbs up malicious adware

    I took over a Windows 7 laptop from my teenage son and I keep keeping "adware" popups from chitka, adsense and others and Zone Alarm Antivirus / Firewall gives the laptop a clean bill of health. I have the internet explorer pop-up blocker set and I have turned off ALL of the browser ad ons.

    How do I get rid of these pesky things?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: malicious adware

    Hello;

    Right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here.

    Depending on the ZA version used you may different steps to follow to better troubleshoot the issue.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Feb 2013
    Posts
    3

    Default Re: malicious adware

    Here is the info from the about pop-up

    ZoneAlarm with Anti-virus version: 10.1.079.000
    ZoneAlarm license key: *** Never post your License Key in a Public Forum - it may invalidate your Registration
    vsmon version: 10.1.079.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1114267232
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    Last edited by GeorgeV; March 10th, 2013 at 05:27 PM. Reason: Repove Posted License key

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: malicious adware

    1.) you have an older version of Zone Alarm, the current version is 11.0.000.054

    2.) Please follow all the steps as detailed here:
    Malware Clean-up Guidance <= click here

  5. #5
    Join Date
    Feb 2013
    Posts
    3

    Default Re: malicious adware

    How do I update to the lastest version of Zonealarm? I tried the update option, it says it is updating but I still have an older version that the one you said I should have.

    Thank you for your help :-)

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: malicious adware

    Posted at the Top of the OFFICIAL Information Section

    Sticky: New version 11.0.000.054 (1/25/2013)

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: malicious adware

    Once updated please review the information contained here:

    xyz was not detected. What I should do?

    and to clean-up the system here:

    Malware Clean-up Guidance

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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