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Thread: [SOLVED] Security Update Overdue

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  1. #1
    Join Date
    Mar 2013
    Posts
    6

    Default [SOLVED] Security Update Overdue

    I have ZA Internet Security Suite 11.0.000.057. I loaded and purchased a 1 year license on March 2, 2013. Now it's showing the overdue icon and popups saying "security update overdue". The "Update" link is gray and will not respond. This happened with 11.0.000.054 and I was told to update to 11.0.000.057. Now it's happening again.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Security Update Overdue

    Hello;

    Best to report the issue directly to ZA official support as ZA support does not monitor this board. They may be aware of problems?

    The link to official support is in my signature. Look at the live chat link once at the main support site. Its free for registered users.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Security Update Overdue

    Hi!

    You seem to suffer of multiple issues lately. Best to contact support directly and report the issue. You should known already how to proceed. They may need your logs to troubleshoot the error. If the issue persist you may want to ask for a refund, if applicable, as you seem to spend more time in troubleshooting than using the system.

    Let us know how you solved the problem. It may help other users with similar issues.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Mar 2013
    Posts
    6

    Default Re: Security Update Overdue

    I'd rather have it work like it did before than get a refund. When I heard it had been revamped, my only thought was "gezzz, I hope they didn't screw it up". I just want my old ZA Internet Security Suite back. I'm a fan but it's proving hard to remain one. I guess I'm not quite ready to give up.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Security Update Overdue

    Then be sure to report to support as we are all users here.
    Remember that you will have only 30 days from the date of purchase to claim for refund.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Join Date
    Mar 2013
    Posts
    6

    Default Re: Security Update Overdue

    Fortunately this one was solvable. Turns out the anti-virus and product updates in scheduled tasks need to be "enabled" for it to update.
    Last edited by OverTheMoon; March 11th, 2013 at 01:28 PM.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Security Update Overdue

    Glad to hear the issue is resolved. Wonder why the setting was off as it is on by default. I am revising the thread title and close it as the issue is resolved.

    Please do not hesitate to open a new thread for any other issue you may have or PM me in case you need to reopen this thread.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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