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Thread: Zonealarm firewall toolbar and functionality disabled with Firefox 20 update

  1. #1
    Prof Guest

    Exclamation Zonealarm firewall toolbar and functionality disabled with Firefox 20 update

    I just updated Firefox to version 20, and the ZA Firewall toolbar functions 'Private Browsing' and 'Do Not Track' are disabled. All web browsing shows '0' Tracking. I can only get Private Browsing from Firefox menu 'File'.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Zonealarm firewall toolbar and functionality disabled with Firefox 20 update

    Quote Originally Posted by Prof View Post
    I just updated Firefox to version 20, and the ZA Firewall toolbar functions 'Private Browsing' and 'Do Not Track' are disabled. All web browsing shows '0' Tracking. I can only get Private Browsing from Firefox menu 'File'.
    Welcome to the Zone Alarm User Forum..

    Before posting here, Please search the Forum (click SEARCH on the top right of the forum) for similar questions.
    For example your question was already answered here below:

    Is ZA compatible with Firefox 17.0 ?? <= click on this Sticky post located near top of Web browser section

    Sorry we don't have a fix For Firefox later than ver. 17.01 yet.

    Unfortunately Firefox developers update the software in a manner that always breaks our plugin. Its just how Firefox does there development and we can't do anything about it.

    So many times we don't have an updated version for several weeks after a release of Firefox to fix our plugin.

    Sorry.

    Forum Moderator

    UPDATE NOTE:

    If you have the ZA toolbar installed on a previous version of Firefox and then accept the upgrade to Firefox 20, The Firefox upgrade process removes our toolbar.

    We verified this by having Firefox 20 already installed and then installing ZA. The toolbar will be installed in Firefox 20.

    This is an issue created by Firefox and is not a ZoneAlarm bug.

    What you must do is uninstall ZoneAlarm and the toolbar from the control panel > Programs and features.

    Then reinstall ZA and that will install the toolbar in Firefox 20

    GeorgeV
    Last edited by GeorgeV; April 5th, 2013 at 01:57 PM.

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,640

    Default Re: ZoneAlarm firewall toolbar and functionality disabled with Firefox 20 update

    Hello,

    ZoneAlarm QA has finished testing this issue.

    If you have the ZA toolbar installed on a previous version of Firefox and then accept the upgrade to Firefox 20, The Firefox upgrade process removes our toolbar.

    We verified this by having Firefox 20 already installed and then installing ZA. The toolbar will be installed in Firefox 20.

    This is an issue created by Firefox and is not a ZoneAlarm bug.

    What you must do is uninstall ZoneAlarm and the toolbar from the control panel > Programs and features.

    Then reinstall ZA and that will install the toolbar in Firefox 20. Although Site Check is not compatible (ZoneAlarm Security Engine) and that Extension will be disable in Firefox. The toolbar will load.

    This was all verified by our QA dept to be correct.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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