Results 1 to 6 of 6

Thread: [SOLVED] ZA Extreme Security 2013

  1. #1
    Join Date
    Apr 2013
    Location
    Fletcher, NC
    Posts
    3

    Default [SOLVED] ZA Extreme Security 2013

    Tried to upgrade with the beta version and it immediately blocked my internet access (no way to unblock it) and the SCAN and UPDATE menu selections were greyed out... had to uninstall it... Now, the original ZA I had running, 10.1.065.000 , wont install. Says it's not a valid Win 32 file ??? WTF??? So I am using, wait for it........., Defender and the windows FW until I/we can figure out what happened...

    The beta was offered through the update menu when I went to run a manual update...

    Any thoughts or assistance would be appreciated.

    Thanks in advance

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZA Extreme Security 2013 (beta)

    Hi!

    ZA does not update to beta builds, the file you tried to install is the official one (ZA 2013). Since we are all user here and assuming you are using a licensed copy of ZA then please contact directly the ZA technical support at the link in my signature. Look for the live chat icon once at the main ZA support site (mind the supporting day/timing)

    Support will guide you through the troubleshooting steps to install the latest version as 10.1 is fully out of date and does not provide the security you are supposed to have on your system. It is essential you keep coming back to them both in case your issue is resolved or not.

    Let us know when you have done it and how. So I can update this thread with the information and closing it.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Apr 2013
    Location
    Fletcher, NC
    Posts
    3

    Default Re: ZA Extreme Security 2013

    Hmmmmm.... I will get tech support on this in a few.... you say that the update wasn't a beta build but I can assure you it stated it was a beta and thanked me for trying it... And yes I am a licensed, multiple system, user and have been for quite a few years.

    Thanks for the quick response...
    Semper Fi
    The Gunny

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZA Extreme Security 2013

    You're welcome!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Apr 2013
    Location
    Fletcher, NC
    Posts
    3

    Default Re: ZA Extreme Security 2013

    It appears that the SCAN and UPDATE start out gray until the first update runs.... at least in my case thats what happened... Did chat to tech support (Janna)...

    So far things are working as expected....

    Thanks again

    Semper Fi
    The Gunny

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZA Extreme Security 2013

    Thank you very much for taking the time to report back on how you resolved the issue. I will be closing this thread since the problem seems gone. Do not hesitate to open a new thread for any other ZA product related issue or PM me in case you need to reopen it.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Extreme Security 2013 instalation
    By MarekK in forum ZoneAlarm Installation
    Replies: 4
    Last Post: April 10th, 2013, 03:19 PM
  2. Zonealarm Extreme - how do you know if it is 2013 version?
    By Petlyn in forum General - Questions that don't fit any other category
    Replies: 1
    Last Post: February 5th, 2013, 05:09 AM
  3. [Solved] Internet Explorer 9 & ZA Extreme Security- turn off the Browser security
    By bonz in forum General - Questions that don't fit any other category
    Replies: 3
    Last Post: March 19th, 2011, 02:14 PM
  4. [Solved] Extreme Security
    By radetzky in forum ZoneAlarm Installation
    Replies: 7
    Last Post: August 8th, 2009, 02:06 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •