Results 1 to 2 of 2

Thread: Can't enable Identity & Data protection in ZA Free AV + Firewall

  1. #1
    DivBy0 Guest

    Angry Can't enable Identity & Data protection in ZA Free AV + Firewall

    Status: Your computer is at risk. AV and Firewall are enabled (protected), but the Identity & Data tab has a red exclamation mark. Web Identify Protections is "Off", "Fix Now" does not do anything, and manually enabling protection does not stick (risk status does not change, and setting reverts back to off).

    ZoneAlarm Free Antivirus + Firewall version: 11.0.000.057
    Vsmon version: 11.0.000.057
    Driver version: 11.0.000.026
    Antivirus engine version: 8.3.0.13
    Antivirus signature DAT file version: 1112757056
    Web Identity Protections version: 1.5.393.22

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Can't enable Identity & Data protection in ZA Free AV + Firewall

    Hi!

    this is normally due to the corruption of ZA databases (where ZA settings are stored) or conflicts with other software installed on the system or geenral corruption of the OS due to malware infections, hangs/crashes of system, etc.

    So, if it is directly linked to a ZA corruption then it should be easily fixed by a reset of the ZA settings or a clean install of ZA. Since a new ZA build has been released recently (504), it may be good you start clean and fresh.

    See here:
    Manual install of ZA 110_000_504

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Zone Alarm Free" Identity and Data" problem
    By ewok9 in forum ZoneAlarm Free Firewall
    Replies: 6
    Last Post: April 26th, 2013, 10:45 AM
  2. Identity Protection confused
    By hanging in forum ZoneAlarm Configuration
    Replies: 3
    Last Post: August 16th, 2012, 10:46 AM
  3. ZoneAlarm Free - Identity & Data
    By John Bull in forum ZoneAlarm Free Firewall
    Replies: 1
    Last Post: November 16th, 2011, 01:17 PM
  4. What Identity Data Was Protected?
    By darkeyes in forum Identity Protection
    Replies: 0
    Last Post: October 19th, 2007, 07:47 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •