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Thread: Install problem: Compatible with MS Security Essentials?

  1. #1
    Jes Guest

    Question Install problem: Compatible with MS Security Essentials?

    Hi,
    I had a problem when installing the latest update :

    ZoneAlarm Free Firewall version: 11.0.000.504

    It said install was completed but when I restarted my computer it tried to continue install and hung on 20%. In the end I uninstalled and did a clean install and it seems to be fine now. However it got me thinking as I use MS Security Essentials, I just want to check if anyone knows if they are still compatible? Or if there is any other explanation. I had a look at Tech Support but couldn't find anything relevant.

    Thanks

    I have Windows 7, CPU 2.40 GHZ, RAM 4.00 GB, 64 bit OS

    Kind regards, Jesamine

  2. #2

    Default Re: Install problem: Compatible with MS Security Essentials?

    Hi,
    I have the same question. I have reinstalled a computer and during the updates Windows Essentials has been installed. Will I have problems when I install ZASS ?

  3. #3
    Join Date
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    Default Re: Install problem: Compatible with MS Security Essentials?

    Quote Originally Posted by ptulkens View Post
    Hi,
    I have the same question. I have reinstalled a computer and during the updates Windows Essentials has been installed. Will I have problems when I install ZASS ?
    yes.. Windows Essentials will Conflict with Zone Alarm..

    You have a choice, uninstall Zone Alarm or WE..

    If you want to keep Zone Alarm..

    Hello;

    Try this safe clean up proceedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 13.3.052.000




    follow all 6 steps of these instruction for a clean ZA install are below




    The instruction for a clean install are below

    1. Download the latest ZA 13.3.052.000 (2015) version Click here to Download <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use

    http://www.appremover.com/ to double check no left overs are present.


    4. Clean your system and registry with the Free Ccleaner.exe

    http://www.piriform.com/ccleaner/download/slim free CCleaner <= click here

    5. Download to your desktop and run the

    ZA removal tool

    http://download.zonealarm.com/bin/fr...load/clean.exe <= click here


    now reboot computer
    after running ZA Removal tool.


    6. Now Install the latest ZA version 13.3 Without Touching any Default settings,

    and Do Not Restore Saved Settings from the old install.

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