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Thread: Can't enable Identity & Data protection in ZA Free AV + Firewall

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  1. #1
    DivBy0 Guest

    Angry Can't enable Identity & Data protection in ZA Free AV + Firewall

    Status: Your computer is at risk. AV and Firewall are enabled (protected), but the Identity & Data tab has a red exclamation mark. Web Identify Protections is "Off", "Fix Now" does not do anything, and manually enabling protection does not stick (risk status does not change, and setting reverts back to off).

    ZoneAlarm Free Antivirus + Firewall version:
    Vsmon version:
    Driver version:
    Antivirus engine version:
    Antivirus signature DAT file version: 1112757056
    Web Identity Protections version: 1.5.393.22

  2. #2
    Join Date
    Nov 2004

    Default Re: Can't enable Identity & Data protection in ZA Free AV + Firewall


    this is normally due to the corruption of ZA databases (where ZA settings are stored) or conflicts with other software installed on the system or geenral corruption of the OS due to malware infections, hangs/crashes of system, etc.

    So, if it is directly linked to a ZA corruption then it should be easily fixed by a reset of the ZA settings or a clean install of ZA. Since a new ZA build has been released recently (504), it may be good you start clean and fresh.

    See here:
    Manual install of ZA 110_000_504


    Click here for ZA Support
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