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Thread: My Website Is Being Reported To Users As Suspicious

  1. #1
    Join Date
    Mar 2013
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    5

    Default My Website Is Being Reported To Users As Suspicious

    Hi

    My Website is being reported as suspicious to my users through checkpoint in IE.

    My website has been up for nearly 6 months and I reported the site as safe using Zone Alarm client. This was over a month ago.

    As a new business this is causing untold reputational damage and could potentially make the difference between my business succeeding and failing as this continues to push potential customers to my competitors.

    I would like to know how to resolve this ASAP.

    Many thanks
    Gary.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: My Website Is Being Reported To Users As Suspicious

    Hello,

    In this case and ANY website that's reported like this our software is working as designed and there is NOTHING that can be done to change it.

    Its the unfortunate fact that hackers put up thousands of sites a day for malicious reasons so we rate any new website like this.

    We don't have the staff to evaluate every new website in the world daily.

    So we go with just telling you the website is 3 months old or newer and let the person surfing make a decision to go to that website or not.

    NOTE: We never say there is a definite threat on the website.

    Please note that ZA staff does not monitor this board, we are all users.
    You have to do it via the forcefield interface as explained here (copied below - screenshot!)




    I read the information and knowing where and how I had gotten there I simply clicked on the "click here" link and was presented with this short message:


    Last edited by GeorgeV; May 5th, 2013 at 11:55 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Mar 2013
    Posts
    5

    Default Re: My Website Is Being Reported To Users As Suspicious

    I did that over a month ago.

    It's removed for me, but not potential customers using other machines.

    Not sure what to do about this. I may have to take some advice as this is hurting the reputation to my company with a potential cost to me and loss of jobs.

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: My Website Is Being Reported To Users As Suspicious

    We cant help you with out the URL of the website in question.

    No way anyone can help with out it.

    Plus the fact your description is so vague (not real description of the error or alert or a screen shot) we have no idea what the issue really is.

    If your not running ZA and are just posting here in the forum because someone told you this was happening, then before you continue you must install ZA and test this out first yourself.

    We will not take reports 3rd hand.
    Last edited by Forum-Moderator; May 6th, 2013 at 10:36 AM.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Mar 2013
    Posts
    5

    Default Re: My Website Is Being Reported To Users As Suspicious

    Blimey.

    The url is: -

    http://www.snotmonster.co.uk and
    http://shop.snotmonster.co.uk


    Here is a screen shot.

    screen_shot.jpg

    The bit that concerns me is that my site exists on a "spam block list"

    None of my websites have ever sent spam.

    Many thanks.

  6. #6
    Join Date
    Mar 2013
    Posts
    5

    Default Re: My Website Is Being Reported To Users As Suspicious

    Hi

    Any joy with this?

    Anything I can do?

    Cheers!

  7. #7
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: My Website Is Being Reported To Users As Suspicious

    We have tested and found no issues.

    You are running a very very old version of our toolbar and probabaly ZA as well and neither are supported at all.

    See scrren shot below, your website is not marked as an issue and the toolbar in the browser is differnt than yours.

    We consider this closed now.

    Forum Moderator

    snotmonster.jpg
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
    Mar 2013
    Posts
    5

    Default Re: My Website Is Being Reported To Users As Suspicious

    I shall update my firewall.

    Thanks.

    Still a little concerned some customers may see this, but appreciate they're few and far between and nothing can be done.

    So that's my problem!

    Many thanks for your help.

    Cheers!
    Gary

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: My Website Is Being Reported To Users As Suspicious

    Quote Originally Posted by 2Tubs View Post
    I shall update my firewall.

    Thanks.

    Still a little concerned some customers may see this, but appreciate they're few and far between and nothing can be done.

    So that's my problem!

    Many thanks for your help.

    Cheers!
    Gary
    Your Welcome...

    1. Download the latest version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here


    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Clean your system and registry with the Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim <= click here


    4. Now Install the latest ZA version without touching any default settings, and Do Not Restore Saved Settings from the old install.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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