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Thread: Help - Popups causing problems

  1. #1
    greetings Guest

    Default Help - Popups causing problems

    Hi there.

    I've just updated to the current version - see below.

    The problem is that the popup adverts are causing me to drop out of the programs I'm in and return me to the desktop with the advert.

    It causes me to die during online gaming and caused me to lose during last minute bidding at an auction.

    Is there a way to stop the adverts from overriding whatever program you are in?

    Thanks

    ZoneAlarm Free Firewall version: 11.0.000.504
    Vsmon version: 11.0.000.504
    Driver version: 11.0.000.026
    Web Identity Protections version: 1.5.393.22


    p.s. Perhaps I should add that I recognise that I am currently using the free version on this machine, so I expect adverts. In the past however, they have not caused problems with other programs.
    And I have purchased zonealarm firewall and virus scanner at my workplace for the company.
    Last edited by greetings; May 11th, 2013 at 03:03 AM. Reason: p.s

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Help - Popups causing problems

    Welcome to the Zone Alarm User Forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what Type and version Of Windows OS, Version # of Zone Alarm What Type of Computer, Have you tried GAME MODE? that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    Exact version of ZA used (right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here - !).


    If you need feedback from users here then you need to provide full details of your setup.

    You should also specify if you are running other security tools, Microsoft defender, other free Antivirus? Optimization tools? Defrag tools?


    Is ZA installed on default location?
    Default settings?
    Is this the first time you install ZA?
    Or have you used it for a long time?
    Malware problems recently? Crashes? Hangs?
    Any other Security Software installed?

    NOTE: The More information you provide (especially on ad-hoc setup as compared to standard installs) more likely other users here will be able to help.
    Last edited by GeorgeV; November 1st, 2013 at 11:14 AM.

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