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Thread: Annoying popups

  1. #1
    Join Date
    May 2013
    Posts
    2

    Default Annoying popups

    Last time I responded to install an update on my free Zone Alarm, suddenly the new version produces a popup every time I reboot. Zone Alarm never did this to me before . . . is this the new normal?

    Can it be disabled?

    Here's my info from the About window:

    ZoneAlarm Free Antivirus + Firewall version: 11.0.000.057
    Vsmon version: 11.0.000.057
    Driver version: 11.0.000.057
    Antivirus engine version: 8.3.0.13
    Antivirus signature DAT file version: 1118534176
    Web Identity Protections version: 1.5.393.22

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Annoying popups

    Hi!

    just follow with the instruction here below to proceed with a clean install of the latest version.

    https://www.zonealarm.com/forums/sho...rewall-upgrade

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    May 2013
    Posts
    2

    Question Re: Annoying popups

    Thanks for the link!

    I had found that thread before I posted, but the instructions there are explicitly for the firewall only; whereas, I use the free firewall + antivirus.

    Are you suggesting only that I uninstall and then reinstall the version I'm using?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,469

    Default Re: Annoying popups

    Quote Originally Posted by Ed8r View Post
    Thanks for the link!

    I had found that thread before I posted, but the instructions there are explicitly for the firewall only; whereas, I use the free firewall + antivirus.

    Are you suggesting only that I uninstall and then reinstall the version I'm using?

    Thank you for your feedback..

    the majority of Free Zone Alarm Users who experience the "Annoying popups" have either a Corrupted install, or have another Anti-virus installed and conflict with the Zone Alarm Antivirus that is embedded in to ZA Free + Antivirus version, and should have install the Basic Firewall ONLY version..

    Sorry, if you wanted ver. 11.0.000.504 Free Firewall + Antivirus
    and do not have any other 3rd party Antivirus installed
    , then here is what I recommend..

    Try a clean install as detailed below:

    1. Re-download the latest version of ZAfree from here: Looking for the latest version?

    Watch out to choose the right installer, i.e. ZAfree WITH the antivirus

    Remove Zone Alarm from your OS control panel (add/remove programs in XP, Uninstall an application in WIN7 or WIN8).

    3. Reboot the Computer.

    4. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    5. Clean your system and registry with the Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim <= click here

    6. Download to your desktop and run the ZA removal tool, <= click here

    NOTE: now reboot computer after running ZA Removal tool.


    7. Now Install the latest ZA version without touching any default settings, and Do Not Restore Saved Settings from the old install.
    Last edited by GeorgeV; November 26th, 2013 at 02:24 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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