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Thread: ZA signature updates error

  1. #1
    Join Date
    May 2013
    Location
    Spain
    Posts
    2

    Default ZA signature updates error

    I can’tupdate antivirus signature since I installed and run System Mechanic.
    It keepsgiving and error message and after a time the antivirus become obsolete.
    It is thesecond time it happens to me.
    OS Windows8 pro, 64 bit
    ZoneAlarm Extreme Security: 11.0.000.504
    Vsmon: 11.0.000.504
    DAT antivirus signature: 1117368704

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: ZA signature updates error

    Welcome to the Zone Alarm User Forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..


    Sorry, you will need to check with Official Support directly about your issue, we are all users here. ZA staff do not monitor this board. official support please contact them directly at the link in signature, its free for registered users.

    Moreover if you already contacted them then it's important you come back to them again to report the issue is not resolved. Not here.

    If it is a recurrent problem then I would ensure you are not running other conflicting tools or left over from previous security tools with appremover.com.

    Corruption of OS files or core system files can be also a cause, this is especially true if you had malware infections in the past.

    Also check your system for vulnerable software and updated it. Finally frequent crash or hangs (incorrect shutdown) of the pc can corrupt ZA.

    Also remember that if you post a message in user forum you will need to provide as much as information you can to help other users to understand the issue and try to help you.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    May 2013
    Location
    Spain
    Posts
    2

    Default Re: ZA signature updates error

    Fortunately the problem has been fixed by PcTune Up which now seems to work right on Windows 8. My virus signature version now is 1118806592
    thanks

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Smile Re: ZA signature updates error

    Your Welcome..

    Thank your for taking the time to tell us how you resolved your issue..

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZA signature updates error

    Good to hear that. We also tested this same setup in house and didnt have the issue, so we must have gotten the new database from Iolo.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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