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Thread: ZAX 10.2.081.000 - AV updates hangs

  1. #1
    Join Date
    Jul 2012
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    Default ZAX 10.2.081.000 - AV updates hangs

    Needed to do a repair install on Win 7. Ended up having to uninstall most everything (SSD C: drive needed room) Never did get it done right so going to turn it over to the doctor next week. In the mean time, reinstalled ZAES but the thing won't update defs. Anti-Vi is not working. The update gets to about 25% then hangs. I'm working on ZAES 10.2.081.000. Any help greatly appreciated.

  2. #2
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,647

    Default Re: ZAX 10.2.081.000 - AV updates hangs

    Quote Originally Posted by Dusty View Post
    Needed to do a repair install on Win 7. Ended up having to uninstall most everything (SSD C: drive needed room) Never did get it done right so going to turn it over to the doctor next week. In the mean time, reinstalled ZAES but the thing won't update defs. Anti-Vi is not working. The update gets to about 25% then hangs. I'm working on ZAES 10.2.081.000. Any help greatly appreciated.
    Make sure to install under Admin Account & in the root directory C:\ drive.

    Update to current version 11.0.000.504 :

    http://server.iad.liveperson.net/hc/...10&action=view

    Would also suggest to do clean install since moving from Branch 10 to 11.Works for any version :

    https://www.zonealarm.com/forums/sho...107#post297107

    You could try running the scan in SAFE MODE with NETWORKING and see if it still hangs. If not, you have something in normal mode locking files or access to HD.

    If current valid license contact support :

    http://www.zonealarm.com/security/en...ce-support.htm
    Last edited by Sky Soldiers; May 31st, 2013 at 07:56 AM. Reason: Clean link, reword

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