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Thread: "Protection has expired" error >Right click the Z icon in the system tray Click ABOUT

  1. #1
    Join Date
    Aug 2013
    Posts
    2

    Default "Protection has expired" error >Right click the Z icon in the system tray Click ABOUT

    Hi,
    First post, I have been using ZA free for quite a while & I have found it to be a good programme until recently.
    I am now getting the "protection has expired" error.
    I have never had a paid version on this computer.
    I have done loads to try to diagnose this problem but it remains.
    I have uninstalled, rebooted;
    Run the clean utility, from the link given by chat support, rebooted;
    Deleted all folders from the pc hdd in safe mode related to ZoneAlarm & those related to CheckPoint, rebooted;
    Deleted all registry entries related to ZoneAlarm & Checkpoint, reboooted;
    Undertook the manual removal instructions given by the chat support team, then rebooted.

    Following this I created a new user account (admin level) and then rebooted the machine, then installed the latest version of zone alarm as given by chat support.

    I still have the issue.

    Anyone?... PLEASE!!!

  2. #2
    Hornbyflyboy Guest

    Default Re: "Protection has expired" error

    I just came here to ask the exact same question. I have been running ZoneAlarm for years with no issues untill now with this issue.

    My PC is Windows 7 Pro (64bit).
    No dual boot.
    All a clean install.
    Have done the exact same as Sidewinder. Uninstilled ZoneAlarm. Used removal tool. Cleared all folders. Cleared registry.
    Reinstall latest Zone Alarm Free Firewall and get the exact same problem.

    Like Sidewinder, any and all help appreciated.

    Cheers,
    Sean.

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,641

    Default Re: "Protection has expired" error

    Its hard for other users to give suggestions unless they know which ZA product and version info.

    Please post version info.

    Right click the Z icon in the system tray
    Select ABOUT
    Click Copy to Clipboard button.

    Paste into reply to this thread.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Aug 2013
    Posts
    2

    Default Re: "Protection has expired" error

    Mod,
    It is the free version, AFAIK the latest as directed by product support last night, as it says in my opening post, before they felt that they could help no more.
    It is no longer installed as it has now taken to blocking my internet access completely, I have no idea why!
    The download that product support gave me a link to, to try and reinstall is named:
    zafwSetupWeb_110_768_000.exe

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