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Thread: Chat does not work, is customer support existent???

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  1. #1
    Join Date
    Jun 2013
    Posts
    4

    Question Chat does not work, is customer support existent???

    The chat does not work with or with out zone alarm turned off.
    I was interested in switching to ZA pro from extreme because of the firewall features.
    I used ZA before and liked it but am now thinking I remember that they changed the interface and took away some of the advantages. I cannot see which website is trying to connect and where. I cannot choose for it to allow a website as that is what I thought I needed to do as my internet since installing is terribly slow and some sites are down right sluggish now where others are just fine.
    I want more freedom with the firewall.
    There is no email, phone and the chat is not existent.
    With this being the only support and "IF" the PRO version will not give me what it used to give a couple years back how would one ask for a refund? I'm not saying I want that as of yet but I would like to see who is pinging and where and it says you can do it in the PRO version. Why is that not available in the more expensive extreme??
    ALSO, half the time when you try to log in at my account... that's a fail also. you have to click on the link that they give in one of the support pages when you find it to get to the my account for it to work. when you click on the my account just from going to the site... it fails.
    Feel free to email.
    THanks.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Chat does not work, is customer support existent???

    Welcome to the Zone Alarm User Forum..

    I just tried Live Chat Tech Support (Free Service to users with a Valid ZA License key)

    Live Chat Tech Support is working fine for me at this time..

    New Hours of operation:
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays


    Sticky: Can't get to Zone Alarm Tech Support Live Chat <= Click Here
    Last edited by GeorgeV; June 17th, 2013 at 03:26 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2013
    Posts
    4

    Default Re: Chat does not work, is customer support existent???

    When I click on the live chat link it opens another window to the company that does the chat. then you click on live chat again and after a lil bit another small box comes up that says start chat or cancel. I can click start chat but nothing happens after that.
    Is that what it's supposed to do? Take ya to the live chat by live person website?

  4. #4

    Default Re: Chat does not work, is customer support existent???

    you would have to click on the Live Chat image not the link that says Live Chat powered by LivePerson.
    http://support.zonealarm.com for ZoneAlarm Live Chat.

  5. #5
    Join Date
    Jun 2013
    Posts
    4

    Default Re: Chat does not work, is customer support existent???

    there is not and has not been the past three days an image that says live chat. it's only the words that say live chat and it's just above the support for ZA free box on the support page.
    Is there a different page that it is on?
    I'm on firefox and just for kicks and grins I just opened chrome and it's not on that browser either.......

  6. #6
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Chat does not work, is customer support existent???

    If using IE 8, 9 or 10 and Pop-up Blocker On.Select Internet Options. Click Privacy > Settings.

    In Pop-up Blocker Settings >Set to Low Allow pop-up from secure sites.

    If Blocking level higher than Low.Enable Show Notification bar when a pop-up is blocked.Click Options for this site.Select Always allow.

    Also if Toolbar is install.In ( Do Not Track ).LivePerson should be set to Tracking and not Blocked.
    Last edited by Sky Soldiers; June 18th, 2013 at 06:40 AM. Reason: Reword.typo

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Chat does not work, is customer support existent???

    Sounds like you have something on your PC that preventing you to access support live chat.

    Probably a plugin on the browser.

    Suggest downloading a new browser like Firefox or Chrome or Safari and use that to access chat instead of what ever browser you are having issue with.

    Chat New Hours of operation:
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays


    OR Try a PC at work or at a library or at a friends or relatives house and you will see it works and is isolated to your PC's.

    We are sorry that we don't offer email or phone support
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Chat does not work, is customer support existent???



    Push ----> HERE
    Last edited by GeorgeV; June 18th, 2013 at 08:16 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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