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Thread: Stability Issue

  1. #1
    cyclingalex Guest

    Default Stability Issue

    I keep getting repeated messages from ZA to send an error report which I have done regarding a browser stability issue (IE8). Any ideas on how to correct the problem and stop this?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Stability Issue

    Quote Originally Posted by cyclingalex View Post
    I keep getting repeated messages from ZA to send an error report which I have done regarding a browser stability issue (IE8). Any ideas on how to correct the problem and stop this?

    Hello;

    Welcome to the Zone Alarm User Forum..

    This Zone Alarm Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with Zone Alarm and need to be guided in the right direction to answer Questions about Zone Alarm..


    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on.. the Current Supported version of Zone Alarm is now 11.0.000.504

    *** NOTICE:

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wi-Fi, Blue Tooth?


    The More information you post the more likely users here will be able to understand the issue and try to help.


    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?

    and what are the steps you took to reproduce the problem.

    also is this a DeskTop, Laptop computer or Netbook;

    what kind of Connection to the Internet do you have?

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.
    Last edited by GeorgeV; June 19th, 2013 at 09:20 AM.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Stability Issue

    On top of what already suggested you may also consider to keep your system fully up to date. IE8 is almost three years old and it is been replaced by IE9. If you are using such an old version you may probably still be using XP SP2(?). This version is not supported anymore by ZA nor Microsoft.

    Therefore, please ensure you are at least fully up to date with your OS and replace IE8 with IE9.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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