We are all user here, no ZA support staff monitor this Forum.
This Zone Alarm Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with Zone Alarm and need to be guided in the right direction to answer Questions about Zone Alarm..
It is essential that you Upgrade ZA to the Latest Current Supported product 11.0.768.000 and if you have the same problem,
then report the issue directly to official ZA support at the link in my signature (look for the live chat icon at the main support web site).
NOTE: with a valid ZA license key you can contact Support, free of charge.