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Thread: Zonealarm/Firefox 22 interfering with "paste" function

  1. #1
    berttheboss Guest

    Angry Zonealarm/Firefox 22 interfering with "paste" function

    Hello. I was having a problem with the copy and paste function in my Firefox browser. I eliminated all other possible problems, and in the end it was Zonealarm that cause this rare issue. I am not sure why Zonealarm causes this issue, but it has been verified by some Firefox members. I have verified it as well. I uninstalled Zonealarm just check if it was causing the issue, and once I uninstalled Zonealarm and and rebooted, the Firefox browser was behaving normally again. I hope the Zonealarm team looks into this problem because I use Firefox all of the time, and the copy and paste function is very valuable to me. Thank you for reading.

  2. #2
    Join Date
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    localhost
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    Default Re: Zonealarm is interfering with "paste" function in Firefox browser

    Sorry no ZA staff support, only users. Please specify the exact version used as you may be running an old version. Also if you are a licensed user of ZA you can report the issue directly at their official support at the link in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Zonealarm is interfering with "paste" function in Firefox browser

    Quote Originally Posted by berttheboss View Post
    Hello. I was having a problem with the copy and paste function in my Firefox browser. I eliminated all other possible problems, and in the end it was Zonealarm that cause this rare issue. I am not sure why Zonealarm causes this issue, but it has been verified by some Firefox members. I have verified it as well. I uninstalled Zonealarm just check if it was causing the issue, and once I uninstalled Zonealarm and and rebooted, the Firefox browser was behaving normally again. I hope the Zonealarm team looks into this problem because I use Firefox all of the time, and the copy and paste function is very valuable to me. Thank you for reading.
    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    Provide exact version.Right click the ZoneAlarm icon near the Clock > About > Copy to Clipboard > paste it here.Make sure to remove the license key.Never post your license key publicly.

    The More information you post the more likely users here will be able to understand the issue and try to help.

    *** NOTICE:

    ZA 11.0.768.000 is 100% compatible with Firefox 22. there will not be any more incompatibilities becasue we removed all the old Forcefield technology out of ZA which was the cause of all the Firefox compatibility issues in the past.
    Last edited by GeorgeV; July 4th, 2013 at 12:27 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Jul 2013
    Posts
    2

    Default Copy / Paste Error

    Hi

    I just purchased and installed ZoneAlarm PRO Antivirus + Firewall on my PC and my copy/paste has stopped working.

    I can copy and paste files and folders but if I select content from a text file or the internet etc. to paste to another text file / internet then the paste is greyed-out in the right click menu.

    Ctr. C and Ctr. V also not working.


    Is there a setting which needs to be changed in ZoneAlarm?


    EDIT: Just finished running scan sfc /scannow and no errors found.


    Browser: Firefox 22.0

    About - Copy to Keyboard
    ZoneAlarm with Antivirus version: 11.0.768.000
    ZoneAlarm license key:xxx
    Vsmon version: 11.0.768.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1117368704

    System Specs
    Gigabyte Technology Co., Ltd. H55M-USB3
    Windows 7 Professional (x64) Service Pack 1 (build 7601)
    Intel Core i3 550 3200 MHz
    8124 Megabytes Usable Installed Memory
    ATI Radeon HD 5700 Series
    Realtek High Definition Audio
    Samsung SMB2430H 1920x1080
    Hard Drives
    SAMSUNG HD502HI [Hard drive] (500.11 GB)
    ST31000528AS [Hard drive] (1000.20 GB)
    ST3160812AS [Hard drive] (160.04 GB)
    WDC WD1600AAJS-22PSA0 [Hard drive] (160.04 GB)
    PSU - Gigabyte GE-P585A-C2
    Case Cooler Master
    Keyboard - Microsoft USB Digital Media Pro
    Mouse - X-LUCA Gaming Mouse
    Last edited by NanoBot; July 4th, 2013 at 01:18 PM.

  5. #5
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
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    Default Re: Copy / Paste Error

    No issues here using ZoneAlarm Pro with Antivirus version: 11.0.768.000 Win 7x64 / IE 10

    No where do I see which browser in use.

    Since you have current valid license you can contact ZoneAlarm Support Live Chat :

    http://www.zonealarm.com/security/en...ce-support.htm
    Last edited by Sky Soldiers; July 4th, 2013 at 01:17 PM. Reason: Link for Support

  6. #6
    Join Date
    Jul 2013
    Posts
    2

    Default Re: Copy / Paste Error

    Quote Originally Posted by Sky Soldiers View Post
    No issues here using ZoneAlarm Pro with Antivirus version: 11.0.768.000 Win 7x64 / IE 10

    No where do I see which browser in use.

    Since you have current valid license you can contact ZoneAlarm Support Live Chat :

    http://www.zonealarm.com/security/en...ce-support.htm
    Browser is Firefox 22.0

    Live Chat is closed but I have sent them an email
    Last edited by NanoBot; July 4th, 2013 at 01:28 PM.

  7. #7
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,644

    Default Re: Copy / Paste Error

    Sorry, Yes I missed it.Since no issues with copy/paste on IE 10.Address issue to Support.

    You have the link.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Zonealarm is interfering with "paste" function in Firefox browser

    Merged same issue in single thread

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Join Date
    Jul 2013
    Posts
    4

    Default Re: Zonealarm is interfering with "paste" function in Firefox browser

    This is a becoming a pretty wide spread issue. Reverting to FF21 or using a different firewall seem to be the only solutions thus far..

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Zonealarm is interfering with "paste" function in Firefox browser

    Quote Originally Posted by h0gw4rt View Post
    This is a becoming a pretty wide spread issue. Reverting to FF21 or using a different firewall seem to be the only solutions thus far..
    Hello;

    Sorry, but I would not call 3 users with the same issue a Wide Spread problem out of a user base of 60 million users of Zone Alarm..

    Recommended Solution:

    If you have confirmed that this is the issue on your computer configuration and can demonstrate how to Replicate the Problem and you have a valid ZA license key, please report it directly to ZA technical support (live chat) at the link in my signature.
    We are all users here in this Forum and as users we have no means to fix potential bugs in the software
    .
    Last edited by GeorgeV; July 6th, 2013 at 06:00 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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