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Thread: Cannot install privacy toolbar or change avatar

  1. #1
    Join Date
    Jul 2013
    Location
    The Netherlands - Schagen
    Posts
    3

    Unhappy Cannot install privacy toolbar or change avatar

    I have ZA Extreme Security. Installed recently.
    I tried to activate (Install) The Privacy Toolbar.
    It could not find "..../zatb.exe"
    What do I do now ?
    (Sorry i seem not to be able to upload an image file).
    Last edited by Xndrmldr; July 8th, 2013 at 10:00 AM. Reason: Solved

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot install privacy toolbar

    Hello;

    You don't say much about your computer or the Version number of your Zone Alarm Extreme Security?

    The More information you post the more likely users here will be able to understand the issue and try to help.

    Try this safe clean up procedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then

    install a clean new copy of the current supported version of ZA 11.0.768.000




    The instruction for a clean install are below


    1. Download the latest version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.


    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jul 2013
    Location
    The Netherlands - Schagen
    Posts
    3

    Default Re: Cannot install privacy toolbar

    I followed the prescription
    Now I have the toolbar working.

    I got two times an errormessage, but I ignored them.
    1. \\VistaLib32.ddl niet gevonden
    2. Abort registry backup due to no permission

    I spent much time to reconfigure my Firefox tab settings.

    Thanks for the help.
    -----------------------------------------------------------
    ZoneAlarm Extreme Security version: 11.0.768.000
    Windows Vista Home Premium SP2
    Firefox 22.0

  4. #4
    Join Date
    Jul 2013
    Location
    The Netherlands - Schagen
    Posts
    3

    Default Re: Cannot install privacy toolbar

    I cannot upload an Avatar
    I cannot create a Signature
    My info :
    -----------------------------------------------------------
    ZoneAlarm Extreme Security version: 11.0.768.000
    Windows Vista Home Premium SP2
    Firefox 22.0
    -----------------------------------------------------------
    ZoneAlarm Extreme Security version: 11.0.768.000
    Windows Vista Home Premium SP2
    Firefox 22.0

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot install privacy toolbar


    Your Welcome... Thank you for your inquiry..
    I am glad that the prescription resolved your issue..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot install privacy toolbar

    Quote Originally Posted by Xndrmldr View Post
    I cannot upload an Avatar
    I cannot create a Signature
    My info :
    -----------------------------------------------------------
    ZoneAlarm Extreme Security version: 11.0.768.000
    Windows Vista Home Premium SP2
    Firefox 22.0
    Hello;

    I checked your User Profile..

    1.) There is a System regulated restriction on the size and format type of Avatar to be displayed.

    2.) there is also a limit on the size and length of the Signature
    as well as no Email address or Web-link are allowed in the signature..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Cannot install privacy toolbar

    Uploading attachments, avatars looks like it's fixed now..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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