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Thread: Trojan-Clicker.HTML.IFrame.rp on iTunel AlbumArtwork

  1. #1
    Join Date
    Jun 2013
    Posts
    1

    Unhappy Trojan-Clicker.HTML.IFrame.rp on iTunel AlbumArtwork

    Hi,
    Im running a Win8 x64.
    I have ZoneAlarm Free Antivirus + Firewall version: 11.0.000.504

    Im receiving constantly the following Virus report

    AV/treatment,2013/06/12,09:15:20 -5:00 GMT,Trojan-Clicker.HTML.IFrame.rp,C:\Users\xxxx\Music\iTunes iCloud\Album Artwork\Cloud\2981FE675F81E70D\06\00\03\0338D9C5C0 E2384306-2559FC9B6DC08795.itc2,File Repaired,Auto.

    My music on iTunes is not stored on my laptop, I have an iTunes match account that "streams" all the music to my pc.

    I run a full scan it always finds some album artwork file infected and repairs it.

    If i click on More Info from the Zonealarm report it take me to the following webpage
    http://vic.zonealarm.com/tmpl/body/v...HTML.IFrame.rp


    I disabled ZoneAlarm and enabled Windows Defender and it also detects the following Virus Trojan:JS/Redirector.E also on the iTunes Album artwork.
    http://www.microsoft.com/security/po...2fRedirector.E


    Please any idea or suggestion on what should I do to get rid of this.

    Thanks in advance
    Marcos

    ZoneAlarm Free Antivirus + Firewall version: 11.0.000.504
    Vsmon version: 11.0.000.504
    Driver version: 11.0.000.026
    Antivirus engine version: 8.3.0.18
    Antivirus signature DAT file version: 1121482816
    Web Identity Protections version: 1.5.393.22

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Trojan-Clicker.HTML.IFrame.rp on iTunel AlbumArtwork

    Sorry all users here, report directly the false positive to Kaspersky (no report - no fix).
    See here: How to diagnose and/or report antivirus/antispyware false positives

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2013
    Posts
    1

    Angry Re: Trojan-Clicker.HTML.IFrame.rp on iTunel AlbumArtwork

    Hi Fax,
    So there is no solution??
    the AV just will just continue reporting the false positive??
    Thanks
    Marcos



    Quote Originally Posted by fax View Post
    Sorry all users here, report directly the false positive to Kaspersky (no report - no fix).
    See here: How to diagnose and/or report antivirus/antispyware false positives

    Thanks,
    Fax

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Trojan-Clicker.HTML.IFrame.rp on iTunel AlbumArtwork

    Have you tried the New version 11.0.768.000?

    ZoneAlarm® Free Firewall version 11.0.768.000

    • New: Updated AV Engine.
    • New: Web scanner - blocks web threats before they reach your browser or hard drive.
    • New: Forcefield removed, replaced with new and improved Site Check technology and security toolbar.
    • New: Latest version of Firefox is supported.
    • Improved: Stability and performance enhancements.



    1. Download the latest version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here


    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.
    Its may only be an issue if your upgrading or the pc at one time had a previous version installed at some point and time.

    On new brand new installs its not an issue at all.

    FYI On our support downloads page we don't offer older version anymore.

    GeorgeV
    Last edited by GeorgeV; July 24th, 2013 at 02:41 PM.

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Trojan-Clicker.HTML.IFrame.rp on iTunel AlbumArtwork

    It is not normal that more than one sectuiy program detects issues and there BOTH false possitives..

    This would indicate there is an issue with this streaming music service possibly.

    I would contact apple and tell them that multiple Secruity programs detect there artwork as a trojan.

    .
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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