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Thread: [Solved] Troncated downloads of internet files => Upgrade Zone Alarm

  1. #1
    Join Date
    Jul 2013
    Location
    France, Paris & Nice
    Posts
    3

    Exclamation [Solved] Troncated downloads of internet files => Upgrade Zone Alarm

    Hi,
    since i get the last Free version of ZA (11.xxx)
    ZA is monitoring download of files from internet (instead of windows)
    and i can see that almost all my downloads are corrupted (troncated)
    and then become unable to use
    if i quit ZA, the download (then managed by windows) is complete and correct
    what do you think about this ?
    is there a possibility to avoid this download monitoring but keep the firewall running ?
    Thx for help
    B.
    -----
    test exemple :
    downloading : http://www.memtest.org/download/4.20....installer.zip
    with ZA give me a zip file of 123 Ko (which is troncated)
    with ZA stopped (managed by windows) give me a file of 125 Ko (which is complete and good)
    ---
    using Windows XP-SP3 / IE8

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Troncated downloads of internet files

    Go to the advance settings of the ZA antivirus and UNcheck the web scanner. If you do not see it then you are running an old version of ZA. Remove it fully and only then install the latest version. We are at ZA 11.0.768.00

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jul 2013
    Location
    France, Paris & Nice
    Posts
    3

    Default Re: Troncated downloads of internet files

    Quote Originally Posted by fax View Post
    Go to the advance settings of the ZA antivirus and UNcheck the web scanner. If you do not see it then you are running an old version of ZA. Remove it fully and only then install the latest version. We are at ZA 11.0.768.00

    Thanks,
    Fax
    Thx Fax for answering,
    But i'm not using Antivirus module, only firewall and anti-phishing are activated.
    Should i then UNcheck (in Anti-phishing advanced param.) the "spy software check during dowload" option ?
    (approximative translation, i'm using french version)
    or... other idea ?
    B.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Troncated downloads of internet files

    Right click the ZA icon newest the clock, about, copy to clipboard, paste it here.
    I am not aware of that setting in any recent ZA version.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Troncated downloads of internet files

    The web scanner does not monitor downloads.

    The web scanner check for bad websites.

    Latest version of ZA does not have any function to monitor or take over the browsers download function.

    You msut be using an old unsupported version of ZA.

    Uninstall and then download the latest version 11.0.768.000
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Join Date
    Jul 2013
    Location
    France, Paris & Nice
    Posts
    3

    Default Re: Troncated downloads of internet files

    Thx Moderator,
    After update to the last version, no more download monitoring by ZA.
    It's seems ok now, ;-)
    Thx to you and Fax again
    B.

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