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Thread: Internet goes down after exactly one hour after starting computor

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  1. #1
    Join Date
    Aug 2013
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    6

    Default Internet goes down after exactly one hour after starting computor

    Hi!

    I have a problem with internet going down after exactly one hour. After what I understand the pc is given a temporary IP address that is valid for one hour. When you should get a new one. But that don't work anymore.
    The only way to get internet access is to restart the pc again.
    I have tried install ZA again and I have changed my ADSL modem.
    If I shuts down ZA it works fine.
    It all started after my internet provider upgraded the software in my modem but now I have a new modem.
    Any suggestions what it can be? Thanks.

    I have Windows professionell XP, ADSL modem and ZA internet security suite.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Internet goes down after exactly one hour after starting computor

    Assuming your ZA is up to date (we are at version 11.0.768.000) and ZA databases are not corrupted then there are several steps to perform to fix the issue you are reporting including adding DNS and DHCP IPs to the trusted zone.

    **Note: ZA Trusted zone MUST be set to MEDIUM and not high.


    Most troubleshooting steps are included in the ZA online help you can access from your ZA interface.

    Troubleshooting an Internet disconnection
    http://download.zonealarm.com/bin/in...paid/64597.htm

    and here:
    Allowing ISP Heartbeat messages
    http://download.zonealarm.com/bin/in...paid/64743.htm

    and here:
    Identifying the source of the heartbeat messages (recommended)
    http://download.zonealarm.com/bin/in...paid/39638.htm

    Thanks,
    Fax
    Last edited by fax; August 7th, 2013 at 01:10 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Aug 2013
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    6

    Default Re: Internet goes down after exactly one hour after starting computor

    Thanks! I have fixed the problem. I put my network in trusted zone with medium security. (Instead of public and high security).

  4. #4
    Join Date
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    Default Re: Internet goes down after exactly one hour after starting computor

    Glad you found a solution.

    Setting your entire network (in the ZA firewall zones) as TRUSTED may open up your system to the internet (like you have no firewall) unless your ADSL modem does NAT or contains a mini firewall.

    Much safer to check the online help as already suggested and understand which specific IP must be allowed for you not to loose your connection.

    So ZA trusted zone --> MEDIUM : YES/FINE
    ZA Network in ZA zones --> TRUSTED : May be a security risk!

    Normally its enough to add the DNS and DHCP IPs to your ZA firewall trusted zone.

    http://answers.yahoo.com/question/in...6081334AA83Vz4

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Aug 2013
    Posts
    6

    Default Re: Internet goes down after exactly one hour after starting computor

    Hi!

    Now that I have put my network in trusted zone with medium security, is that a risk?
    I don't understand what you mean with; So ZA trusted zone --> MEDIUM : YES/FINE
    ZA Network in ZA zones --> TRUSTED : May be a security risk!
    What's the difference between the two?
    This is a little to advenced for me.

    Thanks,
    Magnus



  6. #6
    Join Date
    Nov 2004
    Location
    localhost
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    Default Re: Internet goes down after exactly one hour after starting computor

    I suggest you read carefully the user guide that will explain you the basics.


    When your computer connects to a network, you can decide
    whether to place that network in the Trusted Zone or in the Public Zone.

    ZoneAlarm helps you make this decision by determining
    whether a detected LAN network is public or private, secure or unsecured. It
    will make a default choice for you, but opens a new network dialog for you so
    you can confirm or change the choice.


    • Placing a network in the Trusted
      Zone
      enables you to share files, printers, and other resources with
      other computers on that network. Networks you know and trust, such as your home
      or business LAN and known protected wireless networks, should go in the Trusted
      Zone.
    • Placing a network in the Public
      Zone
      prevents you from sharing resources with other computers on that
      network and protects you from the security risks associated with resource
      sharing. Unknown networks and most wireless networks, even secured wireless
      networks, should go in the Public Zone.
    http://download.zonealarm.com/bin/in...paid/64597.htm

    So, if you place your network in the Trusted Zone and you network is actually facing directly the Internet then you allow the entire internet to access to your PC.

    Do you have only one PC connedted to the ADSL modem? Any wireless? Which is the address (IP number) you see in the ZA zones for your network?

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    skyking Guest

    Default Re: Internet goes down after exactly one hour after starting computor

    Quote Originally Posted by fax View Post
    Assuming your ZA is up to date (we are at version 11.0.768.000) and ZA databases are not corrupted then there are several steps to perform to fix the issue you are reporting including adding DNS and DHCP IPs to the trusted zone.

    **Note: ZA Trusted zone MUST be set to MEDIUM and not high.


    Most troubleshooting steps are included in the ZA online help you can access from your ZA interface.

    Troubleshooting an Internet disconnection
    http://download.zonealarm.com/bin/in...paid/64597.htm

    and here:
    Allowing ISP Heartbeat messages
    http://download.zonealarm.com/bin/in...paid/64743.htm

    and here:
    Identifying the source of the heartbeat messages (recommended)
    http://download.zonealarm.com/bin/in...paid/39638.htm

    Thanks,
    Fax
    I'm having the same issue but mine started immediately after upgrading to the latest version:

    ZoneAlarm Extreme Security version: 11.0.768.000
    ZoneAlarm license key: ******************** Never post your License Key in Public Forum
    Vsmon version: 11.0.768.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1126704256
    AntiSpam version: 6.3.1.4973
    Last edited by GeorgeV; September 8th, 2013 at 11:55 AM.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Internet goes down after exactly one hour after starting computor

    Assuming its a issue with ZA then I would upgrade to the latest version. Latest version is build 780. Read the board for the link.
    START CLEAN: First uninstall the old version. Install the new and see if this solve the problem.

    If you come back please explain exactly how you removed the old version and how you installed the new.
    It will help other users here to understand better your problem.

    Thanks,
    Fax
    Last edited by fax; September 8th, 2013 at 12:08 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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