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Thread: ZA blocking Ceton InfiniTV 4 from working with MS Media Center

  1. #1
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    Default ZA blocking Ceton InfiniTV 4 from working with MS Media Center

    ZA is not allowing my Centon InfiniTV 4 to work with MS Media Center. ZA is preventing MS MC from "seeing" the Ceton InfiniTV 4 device. How do I get Tech Support to fix this?

  2. #2
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    Default Re: ZA blocking Ceton InfiniTV 4 from working with MS Media Center

    Quote Originally Posted by DonCorneo View Post
    ZA is not allowing my Centon InfiniTV 4 to work with MS Media Center. ZA is preventing MS MC from "seeing" the Ceton InfiniTV 4 device. How do I get Tech Support to fix this?
    Welcome to the Zone Alarm User Forum..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list Full details of your Computer:

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wi-Fi, Blue Tooth, Osmosis?

    *** NOTICE:

    The More information you post the more likely users here will be able to understand the issue and try to help.


    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?
    and what are the steps you took to reproduce the problem.

    also is this a DeskTop, Laptop computer or Netbook;

    what kind of Connection to the Internet do you have?

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.



    NOTE: If you have a valid license you can contact, free of charge, the official technical support at the link in my signature. The best is to contact them when they are online so you are assisted on the spot.

    Remember: The More information you provide Tech Support the better they will be able to understand the issue and try to help.
    Last edited by GeorgeV; August 20th, 2013 at 08:03 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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  3. #3
    Join Date
    Dec 2002
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    San Carlos, California
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    Default Re: ZA blocking Ceton InfiniTV 4 from working with MS Media Center

    Unfortunately this is a very specialized cable card tuner which we do not have one to test and even if we could get one we do not have a cable TV connection to perform any testing.

    Only possible way to get a solution is to have Ceton do all the testing and trouble shooting since they are completely setup to do that and we will be more than happy to give they any software or assistance they need.

    But you will have to get the ball rolling with them to see if there even interested in working on this and escalate the issue through Ceton and follow up with them to see it through.

    Forum Moderator
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    Closed Sundays and Holidays

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