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Thread: [SOLVED] Blocked Websites and No Toolbar --> False Positive

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  1. #1
    Join Date
    Aug 2013
    Posts
    3

    Angry [SOLVED] Blocked Websites and No Toolbar --> False Positive

    How do I unblock a website? Your program wrongly blocked a website that I NEED access to. I need to unblock this website but I can't figure out how.

    Also why is the zonealarm toolbar not appearing in chrome? There is no way I'm going to use internet explorer I hate that browser.

    Why would you automatically block a website when I try to access it without even asking me if I want it blocked?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Blocked Websites and No Toolbar

    Hi!

    sorry all users here. If you have a valid license you can contact, free of charge, the ZA technical support at the link in my signature.

    If you need some feedback from users it is essential you post some information about your system and ZA.

    Please right click the icon near the clock, about, copy to clipboard, paste it here (remmeber to remove the license key number, if present!). Also post the version of OS you are using and any other information you deem useful to help users to diagnose your problem.

    Sorry the toolbar only support Internet Explorer and Firefox.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Aug 2013
    Posts
    3

    Post Re: Blocked Websites and No Toolbar

    I am using windows 8 and I am using ZoneAlarm Extreme Security. I am using Chrome Version 28.0.1500.95 m. So how do I unblock this website?

    Also FireFox doesn;'t run nearly as fast as Chrome. When are they going to add Chrome support? Chrome is a major browser.

    ZoneAlarm Extreme Security version: 11.0.768.000
    ZoneAlarm license key: Removed
    Vsmon version: 11.0.768.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1125253824
    AntiSpam version: 6.3.1.4973
    Last edited by GMan; August 19th, 2013 at 07:52 AM.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Blocked Websites and No Toolbar

    Can you post a screenshot of the pop-up or page to underdstand exactly which components of the ZA blocks it?
    Sorry no idea if and when Chrome will be supported.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Aug 2013
    Posts
    3

    Default Re: Blocked Websites and No Toolbar

    Here is the image. I know the site is safe as I browse it on a regular basis. It's the #1 forum for Mosin Nagant collectors and I am currently having a problem with my Mosin Nagant that I need their help with. 219dhs8.png For some reason I can't go to a new line.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Blocked Websites and No Toolbar

    Sounds like a clean site indeed:
    https://www.virustotal.com/en/url/36...is/1376935728/

    You will need to disable the ZA "web scanner" in the advance settings of the antivirus section "web scan" --> UNcheck "Enable Web Scanning".

    I have reported the potential false positive to Kaspersky. I will post here if I get a response.

    Remember to turn on WEB scanning once you have finished with that forum.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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