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Thread: ZoneAlarm's Advanced Download Protection feature is causing issues for my downloads

  1. #1
    Join Date
    Aug 2013
    Posts
    3

    Default ZoneAlarm's Advanced Download Protection feature is causing issues for my downloads

    Windows 7 64 Home Premium. Every single time ZA checks a download, I can not open it. If I turn ZA off, and download, it works fine. This even happened when ZA checked the download for the latest version of ZA. It is still happening with the latest version. I used the cleaner to completely remove ZA and re-installed, but still having same issue.
    Last edited by Forum-Moderator; August 20th, 2013 at 12:02 PM. Reason: Updating title to be correct and accurate

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZoneAlarm's Advanced Download Protection feature is causing issues for my downloa

    Please right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here.

    Remove the license key if applicable.
    Last edited by Forum-Moderator; August 20th, 2013 at 12:03 PM.

    Click here for ZA Support
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  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZoneAlarm's Advanced Download Protection feature is causing issues for my downloa

    Your not running the latest version.

    The latest version of ZA does not have the Advanced Download Protection and thus does not do a special scan of downloads.

    So your running an older version or have a corrupt upgrade.

    Older versions are not supported so you should uninstall your version first then download and install 11.0.768.000

    Forum Moderator
    Last edited by Forum-Moderator; August 20th, 2013 at 12:03 PM.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Aug 2013
    Posts
    3

    Default Re: ZoneAlarm's Advanced Download Protection feature is causing issues for my downloa

    ZoneAlarm with Antivirus version: 11.0.768.000
    ZoneAlarm license key: Removed for public posting
    Vsmon version: 11.0.768.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1126021952
    All updates/downloads for ZoneAlarm are down via the program or directly from the web site. ZoneAlarm has blocked the download from the site during update/upgrade.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZoneAlarm's Advanced Download Protection feature is causing issues for my downloa

    Can you please clarify what you are downloading exactly?

    Post a screenshot of the block message.

    What other security tools are you running other than ZA? Other firewalls? Antispyware programs? Registry, bakcup or optimization tools?

    Any specific software running at startup other then ZA?

    What are you using to download the file? Java download? IE directly? Download managers? etc.

    How did you install the new version? Installed on top of the old? Removed the old before? Running the ZA removal tool (clean.exe)?

    Any issue with virus/malware recently? Does the PC works correctly? Any hanging, crashing, forced shutdown recently?

    More information you post more likely we will be able to understand the issue. All the issue above may impact the download of files.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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