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Thread: Youtube, Yahoo! video and the rest...> Unchecking Web Scanner Fixed it

  1. #1
    Join Date
    Aug 2013
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    3

    Default Youtube, Yahoo! video and the rest...> Unchecking Web Scanner Fixed it

    Hi guys,
    Sorry if this topic has already been discussed.
    My configuration: ZAES 11.0.780.000 + new and powerful PC, all updates regularly downloaded...
    It has been a few months now, I can hardly watch videos on Youtube and most other video sites.
    I have tried to do what has been recommended here (clean uninstall + reinstall, etc.), nothing works. In order to watch videos, I need to exit ZAES (can't do that for long coz PC is no longer protected...)
    I have no other 'protecting' software running + my add-ons and plugins on Firefox are always up-to-date. I run CCleaner once a day. So I don't think another software is bugging my system.
    Any advice would be appreciated.
    Thanks,
    Andre

  2. #2
    Join Date
    Nov 2004
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    17,287

    Default Re: Youtube, Yahoo! video and the rest...

    I guess something has changed in your system that conflicts with ZA.
    Try to boot your PC selectively to exclude 3rd party conflicts. This way:

    Check also if the problem is persistent in other web browser (e.g. Internet Explorer) or only happen in Firefox?
    Try also with Firefox in safe mode: https://support.mozilla.org/en-US/kb...sing-safe-mode

    You don't mention the OS then I assume is WIN7

    1. Click the Windows 7 "Start" ->
    2. Type MSCONFIG in the search box and click OK
    3. Once in MSCONFIG , click the ServiceTab
    4. Place a check in "Hide All Microsoft Services"
    5. Now remove checks from everything other than TrueVector Internet Monitor and ZoneAlarm Privacy Service, and click OK.
    6. Click the Startup Tab,
    7. Order by publisher and disable all items except items from Microsoft and Checkpoint.
    8. Restart your computer

    Now test if the issue persist. If it doesn't go back to MSCONFIG and check back the disabled items by group of 4 or 5. Start from the service tab and then move to the startup. This way you should hopefully find the issue.

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    Last edited by fax; August 31st, 2013 at 09:24 AM.

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  3. #3
    Join Date
    Aug 2013
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    3

    Default Re: Youtube, Yahoo! video and the rest...

    Hi fax,
    Thanks for your reply.
    Yes my system is Win7-64 bits.
    So:
    - I tried to launch different browsers in safe mode: no success, I still get videos from time to time only
    - Same thing for the business with MSCONFIG... nothing doing...(spent 2 hours through the process)

    Each time I exit ZAES from toolbar the videos come back promptly (+ Win7 turns its firewall on automatically).

    This is getting really annoying. I am an experienced user (+ my PC well configured), and I can't get round this problem...

    Any further idea ?

    Thanks in advance,

    Andre

  4. #4
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    Default Re: Youtube, Yahoo! video and the rest...

    Ok... Let's move to ZA...

    If you UNcheck the "Web Scanner" in the advanced settings of the ZA antivirus section? You may need to reboot for the changes to take effect. Any better?

    If not, try one by one disabling ZA. First the AV then the firewall... Etc. Any better?

    Also remove any specific ad-hoc video codec or third party software you may have added on top of the default. You can also try to create a new user on the PC and try with this user.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Aug 2013
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    Default Re: Youtube, Yahoo! video and the rest...

    Hi Fax,

    It looks like unchecking Web Scanner has really improved things.
    Thanks.
    Is it a problem for the PC's security to leave this box unchecked ?

    I will confirm to you in a few days that this was definitely the fix.

    Cheers,

    Andre

  6. #6
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    Default Re: Youtube, Yahoo! video and the rest...

    Web scanner will inspect what downloaded/loaded on the fly. Removing will remove one layer of security. However, on-access scan will be still active and malware will be blocked on executation.

    Always better to have it, but not a major problem if not there. You could disable it when working with video and then re-enable it.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Dec 2013
    Posts
    1

    Default Re: Youtube, Yahoo! video and the rest...

    I have (had) exactly the same problem. Unchecking Web Scanner fixed it!!

    I could not get streaming video to work while ZA Security Suite was running. I was trying to use YouTube and Fox News. Take ZA down and Voila, it worked.

    This was true for Firefox and Safari.

    Thanks so much for the help.

  8. #8
    Join Date
    Aug 2009
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    Default Youtube

    Got home Tuesday morning and had an opportunity to read your post.

    Here I don't have any issues playing video on YouTube what so ever with Web Scan Options Enable.No issues on both sites you mention.

    Some suggestion I would try if I were having this issue.You could try them.Your call.

    Firewalls sometimes block YouTube videos from playing.

    Make sure Adobe Flash Player has full access in View Programs.

    I would start with a clean base.Download the uninstaller for Flash Player and follow instructions from here:

    http://helpx.adobe.com/flash-player/...er_uninstaller

    Then set Application Control to Auto before installing so it will give full access to all Adobe Flash Player entries in Program list.

    Carefull with Optional offer if you don't want it.Download and install the latest Flash Player version:

    http://get.adobe.com/flashplayer/

    Also check Log Viewer.By default, all Firewall events are recorded in the Log Viewer.The IP address of the computer that sent the traffic that ZoneAlarm security software blocked.

    Tools | Logs | Log Viewer and see if the IP address, network, host, or site has shown up in the logs. Right-click it and choose Add to Zone | Trusted.

    You can also find information on the following.

    Flash Player Help:

    http://www.macromedia.com/support/do...s_manager.html
    Last edited by Sky Soldiers; December 25th, 2013 at 03:39 PM. Reason: Typo, reword, Info link

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