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Thread: Help me fix a java ZASS compatability issue at scottrade.com

  1. #1
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    Question Help me fix a java ZASS compatability issue at scottrade.com

    IFor years I have been able to trade stocks at scottrade, but since an update from java that has stopped. I rolled back to ju6x, after several other newer rollbacks within the ju7x versions, still the only time the java app works at scottrade for me is when I shut down Zone Alarm Security Suite (ZASS) ZoneAlarm Security Suite version: 11.0.780.000
    ZoneAlarm license key:
    Vsmon version: 11.0.780.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1126369536
    AntiSpam version: 6.3.1.4973

    I have chatted with both java and ZA staff and am still experiencing the problem. Any direction? Thanks

    I am using Windows 7 Professional OS SP1
    Last edited by backbouncer; September 3rd, 2013 at 06:39 AM.

  2. #2
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    Thank you for taking the time to report the issue in the right section. Could you please:

    - Detail the exact OS been used. XP SP3? Vista? Windows 7 SP1? Windows 8?
    - It is within a web browser? Which web browser are you using? Did you tried with different web browsers?
    - Can you list the software running on the system at boot. Other security tools? Registry tools? Hard disk tools? Optimization tools?
    - Did it ever worked before? Did you install ZASS now?

    Normally, if you have started with the official support you should go back to them to report if what suggested did not resolved the problem. Asking here and the official support may create confusion. Also note that its important you keep official support contacts in case you may want to claim a refund, if applicable. We can't here as we are all users.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    Windows 7 Professional SP1
    Mozilla Firefox 23.0.1
    No I like FF and it has for years worked for me.
    I run Malwarebytes and ZASS only which I believe Windows Defender satys in the background

    - Did it ever worked before? I made that clear in my initial post, It worked for years until the series of java upgrades

    Did you install ZASS now? I have always used ZASS and it is currently running on theri latest version.

    Official support: They told me to do something I am unable to do considering my limited knowledge with this problem.

    I get a message that my message is too short .................what to do......
    Last edited by fax; September 3rd, 2013 at 06:59 AM.

  4. #4
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    You do NOT have to QUOTE my message its just above!
    I will edit it and remove the quote.

    Click here for ZA Support
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  5. #5
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    There are many different things to try.

    First I would remove anything that is security related other than ZASS. So, please remove MBAM (not enough to shut it down) and disable Windows Defender. If you have other security tools, remove them.

    Then, to exclude specific issuse with Firefox try to use Internet Explorer and see if you still experiencing the same problem. If still does not work, please specific the version of Internet Explorer you have tried (we are at IE10).

    Please DO NOT quote messages or if you must do it then remember to post your answer OUTSIDE the quote otherwise you get a warning that the message is too short.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    Official support: They told me to do something I am unable to do considering my limited knowledge with this problem. their last suggestion was to retry upgrading ZASS version, I've tried all the versions from ju6 to their newest version. I am doing something wrong but cannot figure out what that is. Do you think I need to add an exception to the ZASS program for scottrade.com and do you think Port 80 is something I need to add, and in saying that i don't know how to accomplish either of these tasks.

  7. #7
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    Sorry, either you come back to support requesting help on how to do what they suggested to do or your follow the suggestions here... you cannot do both...
    If you decide to follow the suggestions here then you need to follow them to the letter otherwise I am afraid we can't do much.

    Sorry again,
    Last edited by fax; September 3rd, 2013 at 07:30 AM.

    Click here for ZA Support
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    Closed Sundays and Holidays

  8. #8
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    At this point I have decided to stay here. What suggestions do you have? I have to leave for awhile but I'll be back later today.

  9. #9
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    Default Re: Help me fix a java ZASS compatability issue at scottrade.com

    First suggestion have already posted above.
    Please read the messages been posted.

    Thank you.

    Click here for ZA Support
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    Closed Sundays and Holidays

  10. #10
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    Question Re: Help me fix a java ZASS compatability issue at scottrade.com

    I have uninstalled Malwarebytes and turned off Windows Defender. I don't think these were the problem as they have always been on. As I stated earlier, it is only when I turn off ZASS that the java app at scottrade works. But I'll know tomorrow morning when trading resumes. Thanks for your suggestions thus far.

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