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Thread: ZA SS blocks streaming radio > Try turning off Web Scan.

  1. #1
    Join Date
    Feb 2010
    Posts
    7

    Default ZA SS blocks streaming radio > Try turning off Web Scan.

    Just rebuilt the computer after a HD crash and having this problem now that wasn't there before. When I start up a program stream for a radio station it doesn't play. Funny thing though, the 15-30 sec advertising stream does play, then the content stream does not! At any rate, if I turn off the ZA firewall then the stream starts up immediately. Sometimes, I can re-start ZA after the stream is up & running, and it will continue to play. Sometimes it does not.

    Is there something I can configure in ZA to permit this streaming?

    Thanks!

    Windows 7 Professional, 64 bit, SP1
    IE 9.0, and/or Firefox 23.0.1

    ZoneAlarm Security Suite version: 11.0.780.000
    Vsmon version: 11.0.780.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1126704256
    AntiSpam version: 6.3.1.4973

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,638

    Default Re: ZA SS blocks streaming radio

    If it was there before something has changed on the system...

    To try to troubleshoot the problem try what suggest here:
    https://www.zonealarm.com/forums/sho...o-and-the-rest

    If you come back please explain exactly what you have done to resolve the problem. I am afraid there is something wrong in your re-build.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Feb 2010
    Posts
    7

    Default ZoneAlarm ISS blocks streaming radio

    I originally posted this a year ago, only now got around to solving it but the original post was closed:

    Antivirus & Firewall -> Advanced Settings -> Premium Protections -> Enable Web Monitoring UNchecked.

    Also found that I can uncheck it, the streaming radio immediately comes back, then I can turn it back on and the streaming still stays on.

    This problem happened now on 2 different machines. Also, does NOT affect youtube or any other video playback, just streamed radio.

    Now running:

    ZoneAlarm Security Suite version: 13.3.052.000
    Vsmon version: 13.3.52.0
    Driver version: 13.2.18.0
    Antivirus engine version: 8.3.4.7
    Antivirus signature DAT file version: 1161694752
    Anti-Spam version: 6.4.3.2155

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,638

    Default Re: ZA SS blocks streaming radio

    Sorry all users here no ZA support. Please report the issue directly to ZA technical support at the link in my signature. Once at the main ZA support site look for the "contact us" icon.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Sky Soldiers Guest

    Default Re: ZA SS blocks streaming radio

    You never mention what type of Media Player your using for online radio stream.Are you using other than standard Window Media Player.

    Which ever your using, search their troubleshooting guides.

    Some players to include Window Media Player might require to open TCP & UDP ports behind a software firewall.If this is the case.

    Check your logs to see if streaming ports are being blocked.You can open ports on paid versions.

    Also, You should have current version 13.3.052.000 installed.

    http://server.iad.liveperson.net/hc/...10&action=view

    Out of suggestions here.Sorry
    Last edited by Sky Soldiers; September 30th, 2014 at 10:10 AM. Reason: Typo, reword

  6. #6
    Join Date
    Feb 2010
    Posts
    7

    Default Re: ZA SS blocks streaming radio

    Sorry guys, I wasn't clear - I fixed it. My latest post above was to post the fix, which is to UN-check:

    Antivirus & Firewall -> Advanced Settings -> Premium Protections -> Enable Web Monitoring

    Once I did this (it's checked by default) the streaming resumed immediately.

    Also have a 3rd computer in the house, it was running an old version (10.something I think), it never did this. Tonight I updated that machine to the current ZA version 13.3.052, and it too started doing the same thing. So that suggests that this "web monitoring" function is something relatively new in the more recent versions of ISS, and also that it's something that I can probably live without, as I did with the older versions. Although, I would like to know what it does...?

    Last edited by kvon; September 30th, 2014 at 04:36 PM.

  7. #7
    Sky Soldiers Guest

    Default Re: ZA SS blocks streaming radio

    This is what it does and I would suggest not to disable permanently.

    Antivirus/Anti-spyware Settings > Advanced Settings > Premium Protections:

    Web Monitoring: Blocks web threats before they reach your browser and computer.

    With ZoneAlarm 13.3.052.000 not running and windows firewall on.Does streaming work.That's why I ask to check your logs to see what is being blocked in this version.

    Out of suggestions here.

    As suggested here: https://www.zonealarm.com/forums/sho...254#post302254

    Btw: Running old versions is like not having no security.

  8. #8
    Join Date
    Feb 2010
    Posts
    7

    Default Re: ZA SS blocks streaming radio

    I shut down ZA, started windows firewall - streaming works.

    Definitely some things being blocked in the log files, including it looks like some OUTGOING items to an IP address which is the site I'm trying to stream from. Don't really know what I'm looking for though, any help appreciated...

    Thx,

  9. #9
    Sky Soldiers Guest

    Default Re: ZA SS blocks streaming radio

    Go to Alerts & Logs > Log Control > Click View Log > ZALog.txt

    Copy & Paste item here of what's being blocked.

  10. #10
    Join Date
    Feb 2010
    Posts
    7

    Default Re: ZA SS blocks streaming radio

    FWOUT,2014/09/30,22:23:44 -4:00 GMT,192.168.1.138:50036,23.222.131.183:443,TCP (flags:S),http://fwalerts.zonealarm.com/fwaler...Security+Suite
    FWOUT,2014/09/30,22:23:44 -4:00 GMT,192.168.1.138:50047,38.113.165.119:443,TCP (flags:S),http://fwalerts.zonealarm.com/fwaler...Security+Suite

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