Results 1 to 10 of 15

Thread: On-Access Scanning Greyed Out

Hybrid View

  1. #1
    Join Date
    Sep 2013
    Posts
    7

    Default On-Access Scanning Greyed Out

    Hi. I am new to this forum so if I have posted this in the wrong place, I am sorry.
    I have a licenses copy of Zone Alarm Internet Security and recently upgraded to version 11.0.768.000. Today, I noticed that the option to enable 'On-Access Scanning' is greyed out.
    I have tried rebooting but this has not helped.
    Can any one please assist??

    ZoneAlarm_OnAccessScanning.jpg

    Many Thanks
    Darren

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: On-Access Scanning Greyed Out

    Please right click the ZA icon near the clock --> Copy to Clipboard --> Paste it here in a reply. REMOVE the license key information (this is a public forum). This way we will have a complete picture of the version as well as if your antivirus part is updating correctly.

    Please also explain from which version you have upgraded (if you know) and how did you do it (e.g. installed on top or removed previous version).

    Finally, those parts may be grayed out during the fist few minutes after boot. Check this is not the case. Try to work on settings when ZA is either not scanning the PC or updating the antivirus signature. You can check both conditions if you see the ZA icon with an arrow or a sort of key on top of the Z.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Sep 2013
    Posts
    7

    Default Re: On-Access Scanning Greyed Out

    Quote Originally Posted by fax View Post
    Please right click the ZA icon near the clock --> Copy to Clipboard --> Paste it here in a reply. REMOVE the license key information (this is a public forum). This way we will have a complete picture of the version as well as if your antivirus part is updating correctly.

    Please also explain from which version you have upgraded (if you know) and how did you do it (e.g. installed on top or removed previous version).

    Finally, those parts may be grayed out during the fist few minutes after boot. Check this is not the case. Try to work on settings when ZA is either not scanning the PC or updating the antivirus signature. You can check both conditions if you see the ZA icon with an arrow or a sort of key on top of the Z.

    Thanks,
    Fax



    Hi.
    Thanks for your reply.

    I originally installed version 10.2.081.000 and last week I got a screen message to upgrade. I ran the upgrade so I am guessing it overwrote my previous. It was a totally automatic process.

    I see your point on if ZA is busy, but I have just checked again, the icon by the clock is normal, its not scanning or updating but the options are still greyed out.

    Please see requested information:

    ZoneAlarm Security Suite version: 11.0.768.000
    ZoneAlarm license key: --removed--
    Vsmon version: 11.0.768.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1126775936
    AntiSpam version: 6.3.1.4973


    Many Thanks
    Darren

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: On-Access Scanning Greyed Out

    Thank you for this further details. The antivirus seems to update fine. I guess there has been a problem during the update due to the old version of ZA you had installed.

    Now, the safest root is to install the new version clean. This way:

    1. Download the latest version of ZA Suite from here:
    http://server.iad.liveperson.net/hc/...10&action=view
    Save it to your desktop. Mind to choose the right installer that for you is ZoneAlarm Security Suite.

    2. Take well note of your ZA license key

    3. Now remove ZA from windows-control panel add/remove programs (XP) or uninstall a program (VISTA, WIN7, WIN8).

    4. Reboot the PC

    5. Turn ON windows firewall

    6. Run the ZA removal tool that you find here:
    http://download.zonealarm.com/bin/fr...load/clean.exe

    7. Reboot the PC

    8. Install the ZA you downloaded in point 1. Do not restore any previous ZA settings.

    NOTE: please do all steps while connected to the internet and shutdown any other security tool you have installed (if any).

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Sep 2013
    Posts
    7

    Default Re: On-Access Scanning Greyed Out

    Thanks. Will do this now and let you know shortly.

    Many Thanks
    Darren

  6. #6
    Join Date
    Sep 2013
    Posts
    7

    Default Re: On-Access Scanning Greyed Out

    Tried all of that, I then did an update and a quick scan and waited a further 5 minutes but I am sorry to say, its still greyed out.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. On Access Scanning
    By nanker in forum General - Questions that don't fit any other category
    Replies: 7
    Last Post: November 5th, 2009, 06:14 AM
  2. "On Access-Scanning" causes scan to stall?
    By btcs in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 5
    Last Post: November 18th, 2008, 09:06 PM
  3. On Access Scanning
    By mwedberg in forum Common Program Settings
    Replies: 8
    Last Post: November 12th, 2008, 04:54 AM
  4. On Access Scanning
    By dwr in forum ZoneAlarm Installation
    Replies: 1
    Last Post: October 25th, 2008, 01:52 AM
  5. How to turn on a log for On Access Scanning?
    By pump_meister in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: October 22nd, 2008, 04:44 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •