Results 1 to 2 of 2

Thread: ZA AV 11.0.000.038 - Zone Alarm Pop Up Window

  1. #1
    gcopping Guest

    Default ZA AV 11.0.000.038 - Zone Alarm Pop Up Window

    I have had what looks like a Zone Alarm window pop up on my screen saying that my version of Zone Alarm is out of date and I need to click the image to update it. However I am suspicious as this method of update has never been used by Zone Alarm before.

    Also if I go into Zone Alarm it tells me that I am fully protected. My version details are below:

    ZoneAlarm with Antivirus version: 11.0.000.038
    Vsmon version: 11.0.000.038
    Driver version: 11.0.000.038
    Antivirus engine version: 8.3.0.13
    Antivirus signature DAT file version: 1126965248
    ZoneAlarm Browser Security: 1.5.393.22
    ZoneAlarm ForceField Spyware Scanner: 1.2.104.0

    Can anyone tell me if this is Zone Alarm requesting this or whether it is malware?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZA AV 11.0.000.038 - Zone Alarm Pop Up Window

    Yes, it is legit. However the safer procedure would be (applicable to licensed version of ZA):

    1. Download the latest version of ZA Suite from here:
    http://server.iad.liveperson.net/hc/...10&action=view
    Save it to your desktop. Mind to choose the right installer that for you is ZoneAlarm Pro Antivirus +Firewall.

    2. Take well note of your ZA license key

    3. Now remove ZA from windows-control panel add/remove programs (XP) or uninstall a program (VISTA, WIN7, WIN8).

    4. Reboot the PC

    5. Turn ON windows firewall

    6. Run the ZA removal tool that you find here:
    http://download.zonealarm.com/bin/fr...load/clean.exe

    7. Reboot the PC

    8. Install the ZA you downloaded in point 1. Do not restore any previous ZA settings.

    NOTE: please do all steps while connected to the internet and shutdown any other security tool you have installed (if any).

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Zone Alarm Free Window Will Not Move
    By markymarc in forum ZoneAlarm Free Firewall
    Replies: 3
    Last Post: August 24th, 2011, 05:31 PM
  2. Zone alarm window off-screen
    By phililens in forum ZoneAlarm Configuration
    Replies: 0
    Last Post: February 24th, 2009, 10:48 AM
  3. Replies: 1
    Last Post: July 8th, 2008, 10:59 PM
  4. Zone Alarm Alert window open?
    By imcicero in forum Windows and ZoneAlarm Messages and Alerts
    Replies: 6
    Last Post: December 16th, 2007, 05:45 AM
  5. Tray Icon opens ZA window, but ZA does not allow selecting any of the listed items in gray window.
    By egorth in forum General - Questions that don't fit any other category
    Replies: 0
    Last Post: December 1st, 2007, 04:21 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •