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Thread: Support For Outlook 2013

  1. #1
    Join Date
    Jun 2013
    Posts
    3

    Angry Support For Outlook 2013

    I have a PC running Windows 8 and Outlook 2013. ZoneAlarm Internet security suite vers:
    ZoneAlarm Security Suite version: 11.0.000.504
    ZoneAlarm license key: NEVER POST YOUR LICENCE KEY ON PUBLIC FORUM. YOUR KEY CAN BE COMPROMISED!
    Vsmon version: 11.0.000.504
    Driver version: 11.0.000.026
    Antivirus engine version: 8.3.0.18
    Antivirus signature DAT file version: 1117356416
    AntiSpam version: 6.3.1.4973
    ZoneAlarm Browser Security: 1.5.393.22
    ZoneAlarm ForceField Spyware Scanner: 1.2.104.0


    With this latest release, ZA stop complaining every time outlook is start. While sonic wall is configured as a plug-in for outlook, it does not appear to be doing anything. Also, the ZA ribbon no longer appears.

    I have tried un-installing and re-installing ZA to no avail.
    Last edited by fax; June 15th, 2013 at 05:19 AM. Reason: Remove License Key

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Support For Outlook 2013

    Hi!

    I am on WIN8 and Outlook 2013 and have no problem whatsoever with the ZA antispam.

    As for the basics, ensure that ZA antispam is turned ON in the Internet Security section of ZA. Then ensure that in the Outlook 2013 options --> add-in --> SonicWall Antispam Desktop --> is active!

    Please note that the antispam will only filter e-mails ending in your main inbox. If you have filters moving e-mail into other boxes then it will not work. Also double check that in your Outlook 2013 "account settings" --> "Data Files" Tab --> your main PST file is selected as default.

    If even after all of this it does not work than please move on to the official ZA technical support (we are all users here) at the link in my signature. Look for the live chat icon. Its free for licensed users. Report the issue and follow closely the recommendation by them. Keep going back to them if the issue is not resolved.

    Please come back here if you find a solution to the problem. It may help other users here with similar problems.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3

    Default Re: Support For Outlook 2013

    According to the ZoneAlarm website the Anti-Spam is not Win 8 compatible yet so it would be safe to say it probably isn't compatible with Outlook 2013 yet either.
    http://support.zonealarm.com for ZoneAlarm Live Chat.

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Support For Outlook 2013

    Hello that's correct. Anti-spam is not compatible with Win 8 and also Office 2013. Our anti-spam provider does not have an ETA when it will be compatible.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jun 2013
    Posts
    3

    Default Outlook 2013 - Sonicwall problem persists

    Hi

    Running Windows 8.1

    ZoneAlarm Security Suite version: 12.0.104.000
    Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1131431328
    AntiSpam version: 6.3.1.4973

    Microsoft office 2013 still has problems with SonicWALL causing it to crash.

    I first reported this problem back in June 2013.

    --Bob

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Support For Outlook 2013

    Merged into your existing thread.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
    Jun 2013
    Posts
    3

    Default Re: Support For Outlook 2013

    My license for Zonealarm is up. Still no word from ZA when support for Outlook 2013. Think this has gone on too long.

  8. #8
    Join Date
    Jan 2014
    Posts
    1

    Default Outlook 2013, Windows 8.1 and Zone Alarm Internet Security Suite

    Hi,
    In a closed thread I see that the problem with the Anti-Spam portion of ZoneAlarm is incomparable with Window 8.1 and Office 2013. However, the thread doesn't indicate that it is resolved and based on my experience confirms this observation. The thread was fairly old, can anyone provide an update on when this will be resolved?
    Thanks
    Tom

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Support For Outlook 2013

    Sorry as already indicated there is no ETA when a compatible version will be available.
    I am sure if a new version will be available it will be announced in the release notes.

    Merged with existing thread.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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