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Thread: Free ZA Install crashes. > Possible Corrupted or incomplete Download,

  1. #1
    Join Date
    Sep 2013
    Posts
    2

    Default Free ZA Install crashes. > Possible Corrupted or incomplete Download,

    When installing zafwSetupWeb_110_768_000.exe, I get to "Custom Install", I click on it and it goes to a window, with "skip all offers". When it starts to install it gets to 46%, then crashesm with the following error window.za.JPG, even when I clean off Zonealarm completely, it still crashes. Even with a clean install, without Zonealrm installed.

    I download the latet version, and get the same results.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Free ZA Install crashes.

    Hello;

    the Error Code indicates that you had a Corrupted or incomplete Download,
    so that the New install could not complete the install..

    Try this safe clean up procedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 11.0.780.000




    The instruction for a clean install are below


    1. Download the latest version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings, and Do Not Restore Saved Settings from the old install.



    Let us know how you have managed to resolve the issue. It will help other users with the same problem.

  3. #3
    Join Date
    Sep 2013
    Posts
    2

    Default Re: Free ZA Install crashes.

    Quote Originally Posted by GeorgeV View Post
    Hello;

    the Error Code indicates that you had a Corrupted or incomplete Download,
    so that the New install could not complete the install..

    Try this safe clean up procedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 11.0.780.000



    [B]
    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    It doesn't work.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Free ZA Install crashes.

    Which Operating System are you using? Exact Version and SP number (if any).

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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