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Thread: User recived a popup question

  1. #1
    mich08 Guest

    Post User recived a popup question

    I have Zone Alarm Internet Security (Paid) By answering the Question we ended up with a program that I cannot delete. Korean Messaging and Korea Media Player. We do not speak that language and Did delete one item listed in the control panel. But that did not get rid of the program. I am at loss and don't want to have to format the HD to get rid of this, If you can offer any suggestions.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: User recived a popup question

    Hi!

    please follow ALL suggestion as detailed here:
    Malware Clean-up Guidance
    If one step does not apply to you skip to the next.

    You may need to post your logs at dedicated cleaning sites (bleeping computer,spywarehammer) to clean your system.

    after the cleaning please also read this:
    xyz was not detected. What I should do?

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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