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Thread: [SOLVED] ZoneAlarm has removed Skype

  1. #1
    cgilbert Guest

    Default [SOLVED] ZoneAlarm has removed Skype

    It reports c:\Program Files\ (x86)\Skype\Phone\Skype.exe as: Hoax.Win32.ArchSMS.bfaax

    Needless to say Skype has now disappeared from my system.

    Can someone confirm whether this is a virus or Zonealarm fault?

    Version details:

    ZoneAlarm Extreme Security version: 11.0.780.000
    ZoneAlarm license key: DO NOT POST YOUR LICENSE IN PUBLIC FORUMS!
    Vsmon version: 11.0.780.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1127693120
    AntiSpam version: 6.3.1.4973

    Running on Win 7 x64 Ultimate

    Last edited by fax; September 23rd, 2013 at 12:27 AM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZoneAlarm has removed Skype

    Check exactly which files have been quarantined to know if skype was involved and for the rest see here:
    How to diagnose and/or report antivirus/antispyware false positives

    In case you will have problems with your license key (you posted in a public forum and may be used by others) please contact the ZA support at the link in my signature (we are all users here) to request a replacement (if possible).

    Thanks,
    Fax
    Last edited by fax; September 23rd, 2013 at 12:27 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Inushuk Guest

    Default Re: ZoneAlarm has removed Skype

    I have just encounter the exact same problem.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: ZoneAlarm has removed Skype

    Quote Originally Posted by Inushuk View Post
    I have just encounter the exact same problem.
    Hello;

    Me too post are not helpful...

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wifi, Blue Tooth, Osmosis?
    any Error messages in the ZA logs?

    The More information you post the more likely users here will be able to understand the issue and try to help.
    Last edited by GeorgeV; September 23rd, 2013 at 04:41 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Sep 2013
    Posts
    2

    Default Re: ZoneAlarm has removed Skype

    Quote Originally Posted by GeorgeV View Post
    Hello;

    Me too post are not helpful...

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used.
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wifi, Blue Tooth, Osmosis?
    any Error messages in the ZA logs?

    The More information you post the more likely users here will be able to understand the issue and try to help.
    Me too

    ZoneAlarm Extreme Security version: 11.0.780.000
    Vsmon version: 11.0.780.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1127682848
    AntiSpam version: 6.3.1.4973

    Windows 7 Home Premium Service Pack 1

    No Error Messages Zone Alarm Log

    FireFox 24.0.

    Secure Wifi

  6. #6
    Join Date
    Sep 2013
    Posts
    2

    Default Re: ZoneAlarm has removed Skype

    Quote Originally Posted by Inushuk View Post
    I have just encounter the exact same problem.
    Worse, Zonealarm ask me to reboot to be able to remove skype.exe with mentioned hoax. I could not reboot at all and nothing did function anymore. Could not shut down or reboot or open any program anymore. It came everytime with more errors if I tried. So I had to reset my PC. After that skype.exe was removed indeed. And everything works fine. But no skype anymore. The trouble started with the last release of ZA, directly after installing it.

    Please help.

  7. #7
    Join Date
    Sep 2013
    Posts
    2

    Default Re: ZoneAlarm has removed Skype

    Quote Originally Posted by robipad View Post
    Worse, Zonealarm ask me to reboot to be able to remove skype.exe with mentioned hoax. I could not reboot at all and nothing did function anymore. Could not shut down or reboot or open any program anymore. It came everytime with more errors if I tried. So I had to reset my PC. After that skype.exe was removed indeed. And everything works fine. But no skype anymore. The trouble started with the last release of ZA, directly after installing it.

    Please help.
    I got an error when trying to close down and closed down anyway. Was a Windows32 error. When I rebooted Windows update wants me to install Skype 5.10 for windows.

    Was thinking I would just keep skype on my ipad.

  8. #8
    click2shoot Guest

    Default Re: ZoneAlarm has removed Skype

    I just got hit with this. Here are my specs:

    ZoneAlarm Free Antivirus + Firewall version: 11.0.000.057
    Vsmon version: 11.0.000.057
    Driver version: 11.0.000.026
    Antivirus engine version: 8.3.0.13
    Antivirus signature DAT file version: 1127680832
    Windows 7 x64 Ultimate

    My system became unresponsive, mouse clicks failed to register, and applications stopped executing sometime before/after ZoneAlarm detected and quarantined the intrusion.

    The only solution was to reboot, Skype is gone but system is functional. What is going on here, is Skype to blame? I haven't downloaded anything recently that could lead to infection, if that helps. And before anyone asks, yes I know I'm not on the latest version.

  9. #9
    Join Date
    Sep 2013
    Posts
    2

    Default Re: ZoneAlarm has removed Skype

    ZoneAlarm Extreme Security version: 11.0.780.000
    ZoneAlarm license key: DO NOT POST YOUR LICENSE IN PUBLIC FORUMS!
    Vsmon version: 11.0.780.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1127693120
    AntiSpam version: 6.3.1.4973
    Running on Win 7 x64 Ultimate


    ZoneAlarm Free Antivirus + Firewall version: 11.0.000.057
    Vsmon version: 11.0.000.057
    Driver version: 11.0.000.026
    Antivirus engine version: 8.3.0.13
    Antivirus signature DAT file version: 1127680832
    Windows 7 x64 Ultimate


    ZoneAlarm Security Suite version: 11.0.780.000
    Vsmon version: 11.0.780.000
    Driver version: 11.0.780.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1127708128
    AntiSpam version: 6.3.1.4971
    Windows XP SP3


    So now we have 3 different systems (last one is mine) which seemed to have little in common, but all the same kind of error:
    It reports c:\Program Files\ (x86)\Skype\Phone\Skype.exe as: Hoax.Win32.ArchSMS.bfaax


    So who is to blame ZA or Skype?
    Did anyone try (dare) to install Skype again?
    Last edited by robipad; September 23rd, 2013 at 06:53 AM.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZoneAlarm has removed Skype

    Hello!

    no use to post it here, we are all users.

    You need to report the false positive to Kaspersky, the link to the procedure is contained in my previous message. No report, no fix.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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