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  1. #1
    grayeagle Guest

    Default Misidentifies Clipmate

    Clipmate is an clipboard utility I have been using for years. It is essential for the effective use of windows: I am using Windows 7 Pro SP 1.

    Zone Alarm just identified Clipmate as a infected with a virus and deleted it. I further ran Clipmate uninstall, rebooted, and downloaded a fresh install file from their website. When I ran the install file ZoneAlarm interrupted the process and deleted the Clipmate.exe file with a warning it was a virus.

    I am unable to find a 'white list' in Zone Alarm to prevent this unwanted behavior.

    In the meantime I am unable to install my most essential utility.

    Please help.

    Given a choice, I will uninstall ZoneAlarm before I uninstall Clipmate. I am sending a copy of this to Clipmate.
    -- bill

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Misidentifies Clipmate


    Welcome to the Zone Alarm User Forum..

    This Zone Alarm Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with Zone Alarm and need to be guided in the right direction to answer Questions about Zone Alarm..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

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  3. #3
    Join Date
    Dec 2002
    San Carlos, California

    Default Re: Misidentifies Clipmate

    We just tested and there is no false positive detected at all.

    We have ZAAV latest version with updated virus database installed and downloaded and installed and ran Clipmate version 7.5.26 build 136

    We had no issues at all and it worked great.

    SO that means your running and old version of ZA, and/or your AV is not up to date and your using old virus definition files.

    So Update ZA to latest version 11.0.780.000 and update the Antivirus defintions Dat file to version 11278830432 or GREATER.

    There will be no issues then.

    Again there is ABSOLUTELY no issues with ZA antivirus saying Clipmate has a virus at all.

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