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Thread: [Solved] Choppy video and download

  1. #1
    Join Date
    Oct 2013
    Posts
    2

    Default [Solved] Choppy video and download

    Hi,
    I'm currently running the latest version ZoneAlarm Security, if I recall I updated to a new version around a month ago.

    Since then I've been have a problem while watching video and downloading, or perhaps it's evening my entire system that's acting up.

    I find that while a video is downloading and playing it's choppy, if I'm watching a video on youtube and load a new site in another tab, while the site loads it we cause the video to become choppy.

    Shutting down ZA seems to solve this problem.

    I'm currently using an old hp laptop running vista.

    edit:
    Here are my current version details:
    ZoneAlarm Extreme Security version: 11.0.768.000
    ZoneAlarm license key:
    Vsmon version: 11.0.768.000
    Driver version: 11.0.764.000
    Antivirus engine version: 8.3.1.6
    Antivirus signature DAT file version: 1128685760
    AntiSpam version: 6.3.1.4971

    I'm going to try re-installing from a fresh download to see if that helps.



    Wondering if anyone has experienced this and knows of a fix or what could be causing the problem.
    Thanks
    Last edited by cjarsmith; October 6th, 2013 at 09:58 AM. Reason: additional details.

  2. #2
    Join Date
    Oct 2013
    Posts
    2

    Default Re: Choppy video and download

    Hi,
    Just wanted to update this post.
    I've just reinstalled and the problem has gone.

    Maybe something didn't go as planned the first time I updated.
    Thanks

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: [Solved] Choppy video and download

    Thank you for taking the time to report back about how you resolved your issue..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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