First of all, my computer is windows 8 and running ZA security suite. I got a call today from someone claiming to be from some company in partnership with Microsoft saying they have been monitoring my computer and I had a trojan.

Like a fool, I followed their instructions to download a RC program and let him go to the event logs where he showed me all the errors I had gotten. He claimed these were due to a trojan on all my computers hooked up to the Internet.


i told him the errors I was seeing were not necessarily caused by a virus or trojan and I was confident in my anti virus protection. I didn't wait for him to hit me with HIS solution. I hung up on him.

After deleting the RC program, I was left with the event logs. There are many errors and a few warnings. I'm sure I don't have a virus or trojan but my computer IS running slow and I'm wondering what I can do about the events. Here's a sample:

Log Name: System
Source: Tcpip
Date: 9/10/2013 3:22:31 AM
Event ID: 4291
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Asus2
Description:
The network adapter with hardware address B8-76-3F-20-D5-A5 has indicated packet coalescing capability without indicating support for one or more prerequisite receive filter capabilities (IPv4 0x00000000).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Tcpip" />
<EventID Qualifiers="32768">4291</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-09-10T07:22:31.475693700Z" />
<EventRecordID>1872</EventRecordID>
<Channel>System</Channel>
<Computer>Asus2</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>B8-76-3F-20-D5-A5</Data>
<Data>IPv4</Data>
<Data>0x00000000</Data>
<Binary>000000000400300000000000C31000800000000000 00000000000000000000000000000000000000</Binary>
</EventData>
</Event>



And



Log Name: System
Source: Microsoft-Windows-Resource-Exhaustion-Detector
Date: 9/21/2013 7:58:50 AM
Event ID: 2004
Task Category: Resource Exhaustion Diagnosis Events
Level: Warning
Keywords: Events related to exhaustion of system commit limit (virtual memory).
User: SYSTEM
Computer: Asus2
Description:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: FBAgent.exe (1472) consumed 2771828736 bytes, MuralPix.scr (464) consumed 1113948160 bytes, and svchost.exe (976) consumed 704131072 bytes.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Resource-Exhaustion-Detector" Guid="{9988748E-C2E8-4054-85F6-0C3E1CAD2470}" />
<EventID>2004</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>3</Task>
<Opcode>33</Opcode>
<Keywords>0x8000000020000000</Keywords>
<TimeCreated SystemTime="2013-09-21T11:58:50.501905800Z" />
<EventRecordID>3040</EventRecordID>
<Correlation ActivityID="{A37AE15B-5802-4178-92E4-2BDC69437F8F}" />
<Execution ProcessID="504" ThreadID="488" />
<Channel>System</Channel>
<Computer>Asus2</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<MemoryExhaustionInfo xmlns="http://www.microsoft.com/Windows/Resource/Exhaustion/Detector/Events">
<SystemInfo>
<SystemCommitLimit>7072833536</SystemCommitLimit>
<SystemCommitCharge>6818471936</SystemCommitCharge>
<ProcessCommitCharge>6215860224</ProcessCommitCharge>
<PagedPoolUsage>165969920</PagedPoolUsage>
<PhysicalMemorySize>1704124416</PhysicalMemorySize>
<PhysicalMemoryUsage>1591721984</PhysicalMemoryUsage>
<NonPagedPoolUsage>101048320</NonPagedPoolUsage>
<Processes>83</Processes>
</SystemInfo>
<ProcessInfo>
<Process_1>
<Name>FBAgent.exe</Name>
<ID>1472</ID>
<CreationTime>2013-09-18T20:24:26.550143500Z</CreationTime>
<CommitCharge>2771828736</CommitCharge>
<HandleCount>119604</HandleCount>
<Version>2.0.0.0</Version>
<TypeInfo>1089</TypeInfo>
</Process_1>
<Process_2>
<Name>MuralPix.scr</Name>
<ID>464</ID>
<CreationTime>2013-09-21T09:41:49.840595100Z</CreationTime>
<CommitCharge>1113948160</CommitCharge>
<HandleCount>204</HandleCount>
<Version>1.7.0.0</Version>
<TypeInfo>202</TypeInfo>
</Process_2>
<Process_3>
<Name>svchost.exe</Name>
<ID>976</ID>
<CreationTime>2013-09-18T20:24:07.454681700Z</CreationTime>
<CommitCharge>704131072</CommitCharge>
<HandleCount>1991</HandleCount>
<Version>6.2.9200.16420</Version>
<TypeInfo>1091</TypeInfo>
</Process_3>
<Process_4>
<Name>firefox.exe</Name>
<ID>3812</ID>
<CreationTime>2013-09-18T20:53:51.440710700Z</CreationTime>
<CommitCharge>472502272</CommitCharge>
<HandleCount>1201</HandleCount>
<Version>24.0.0.5001</Version>
<TypeInfo>144</TypeInfo>
</Process_4>
<Process_5>
<Name>explorer.exe</Name>
<ID>2212</ID>
<CreationTime>2013-09-18T20:53:29.569030100Z</CreationTime>
<CommitCharge>105263104</CommitCharge>
<HandleCount>2990</HandleCount>
<Version>6.2.9200.16384</Version>
<TypeInfo>152</TypeInfo>
</Process_5>
<Process_6>
<Name>
</Name>
<ID>0</ID>
<CreationTime>1601-01-01T00:00:00.000000000Z</CreationTime>
<CommitCharge>0</CommitCharge>
<HandleCount>0</HandleCount>
<Version>0.0.0.0</Version>
<TypeInfo>0</TypeInfo>
</Process_6>
</ProcessInfo>
<PagedPoolInfo>
<Tag_1>
<Name>CM31</Name>
<PoolUsed>78442496</PoolUsed>
</Tag_1>
<Tag_2>
<Name>CM25</Name>
<PoolUsed>10858496</PoolUsed>
</Tag_2>
<Tag_3>
<Name>MmSt</Name>
<PoolUsed>7497584</PoolUsed>
</Tag_3>
</PagedPoolInfo>
<NonPagedPoolInfo>
<Tag_1>
<Name>Muta</Name>
<PoolUsed>19024704</PoolUsed>
</Tag_1>
<Tag_2>
<Name>KLAR</Name>
<PoolUsed>7651408</PoolUsed>
</Tag_2>
<Tag_3>
<Name>Cont</Name>
<PoolUsed>7444496</PoolUsed>
</Tag_3>
</NonPagedPoolInfo>
<ExhaustionEventInfo>
<Time>2013-09-21T11:58:49.224078600Z</Time>
</ExhaustionEventInfo>
</MemoryExhaustionInfo>
</UserData>
</Event>


I don't even know what these are or how to get rid of them but I want to be assured I'm not infected. Help?