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Thread: Recover files from Quarantine: What do I do?

  1. #1
    Join Date
    Oct 2013
    Posts
    4

    Default Recover files from Quarantine: What do I do?

    I have a problem. After a scan, ZA said I have 41 items in quarantine, yet when I viewed my quarantine, there are only 2 files there. I need some of those files. What do I do?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Recover files from Quarantine: What do I do?

    Hello,

    Did you scanned any compressed files (zip, rar, etc.) with ZA? If you have please see here: Antivirus/Anti-spyware scan "Treated" file

    If not, it may be simply the detection of the web scanner (GUI issue), for which the malware has been blocked before even been downloaded into the system but the GUI is erroneously reporting it quarantined .

    If you have a valid license you contact, free of charge, the ZA technical support at the link in my signature.

    To recover those 2 files just follow the same procedure as they would be "false positives" as already indicated to you in another thread:
    How to diagnose and/or report antivirus/antispyware false positives

    Finally I revised the title to make a little more meaningful for other users reading this forum.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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