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Thread: [SOLVED] 24/7 support

  1. #1
    Join Date
    Oct 2013
    Posts
    6

    Default [SOLVED] 24/7 support

    Please help - I need the telephone number for 24/7 support in the uk

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: 24/7 support

    There is no phone to call in the UK or any other places. ZA support never had a phone to call or a direct e-mail to write to.
    If you have a valid license, you can contact, free of charge, the ZA technical support at the link in my signature.

    Once at the main ZA support website, look for the icon "CONTACT US". Mind to check the timing! If you are in the UK, you can live chat starting from 1 or 2PM...

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Oct 2013
    Posts
    6

    Default Re: 24/7 support

    I have the box right in front of me "In case of password loss or hardware failure, 24 hours 7 days a week password recovery phone service and live chat support are available free2"

    2 = Available free for 1 year, ...

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: 24/7 support

    Sorry I am not aware of a phone support and please note we are all users here.

    I already given you the link to support. You can write a message now and wait for them to answer by e-mail or better wait they are online so they can help you on the spot.

    Thanks,
    Fax
    PS. Please be aware that Datalock is no longer available for sale. So once your year of support is gone you will need to find an alternative solution for encryption.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Oct 2013
    Posts
    6

    Default Re: 24/7 support

    There is no support currently - what difference will it make when the year is up?

  6. #6
    Join Date
    Oct 2013
    Posts
    6

    Default Re: 24/7 support

    247Support?
    repoffline.gif

  7. #7
    Join Date
    Oct 2013
    Posts
    6

    Default Re: 24/7 support

    I have attempted a message - it bounced!

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: 24/7 support

    Quote Originally Posted by sean View Post
    I have attempted a message - it bounced!
    Sorry; But your did not read Guru Fax instructions..

    The Official Live Chat Support no longer offers 24/7 support

    you must contact them when they are On-Line,,

    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays


    if you have a valid license you can contact, free of charge, the ZA technical support at the link in my signature. Look for the live chat ("contact us") icon.

    http://download.zonealarm.com/bin/fr.../reponline.gif

    PLEASE READ the first Post at top of the DATALOCK section..

    Sticky: Extreme Security With Data Lock <= click here
    Last edited by GeorgeV; October 16th, 2013 at 05:12 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: 24/7 support

    They are online NOW.

    Thanks!
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    Join Date
    Oct 2013
    Posts
    6

    Default Re: 24/7 support

    Too late! I had to rebuild my laptop from recovery disk and reinstall!
    Thanks.

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