My system is a Pentium 4 HT using XP Pro SP3 with all "Micro Sloth" updates applied.

Yesterday I noticed there were only 28 days left on my subscription of ZA Extreme Security ("ZAES") and as I don't use the "Tune-Up" feature I purchased, downloaded and after doing a clean uninstall of ZAES, installed the Zone Alarm Security Suite ("ZASS"):
Zone Alarm Security Suite version: 12.0.104.000
Vsmon version: 12.0.104.000
Driver version: 12.0.104.000
Antivirus engine version: 8.3.2.4
Antivirus signature DAT file version: 1130325440
AntiSpam version: 6.3.1.4971

The installation itself froze on several occasions but finally installed but with a VSMON memory error when installing, uninstalling and at shutdown:
"Instruction 0x761a1575 at 0x646210c8 could not be read" or something similar appeared.

So I did a clean uninstall and reinstalled ZASS 12.0.104.000 with the same results.

Therefore, I then did a clean uninstall of ZASS 12.0.104.000, downloaded and installed: Zone Alarm Security Suite 11.0.780.000 where the VSMON error on installation or shutdown does not occur.
Vsmon version: 11.0.780.000
Driver version: 11.0.780.000
Antivirus engine version: 8.3.1.6
Antivirus signature DAT file version: 1130329216
AntiSpam version: 6.3.1.4971

Therefore my questions are:
1. Does anyone know why 12.0.104.000 developed the VSMON error?
2. ZoneAlarm's "Live Chat" using either IE8 and FireFox 24.0 does not work. You answer all of the form's "*" fields and click "Start Chat" and nothing happens. Any suggestions?
3. When I installed 12.0.104.000 I lost 28 days from 2012 installation of ZAES. Does anyone know if these missing days of subscription be re-instated and how to do it?

Thanks