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Thread: Very slow update in zone alram Extreme Security on my Windows 8.1

  1. #1
    Join Date
    Nov 2013
    Posts
    1

    Default Very slow update in zone alram Extreme Security on my Windows 8.1

    Quote Originally Posted by GeorgeV View Post
    Hi;
    Click on the ZA Tray icon > click About > click Copy to Clipboard and paste that information back here and remove the License key if it is displayed, that way users here can tell what version of ZA Security Suite your have installed?

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    The More information you post the more likely users here will be able to understand the issue and try to help.

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed and type of router or Internet connection used
    .
    How do you connect to the Internet: Phone Line, Cable Modem, Router, Wifi, Blue Tooth, Osmosis?
    Mine is also slow, about 8 minutes to download the upgrade by cable, but installs quite rapidly. Did it with earlier versions and now this one. During download computer is very reluctant to do anything else.

    Running Windows 8.1 Pro 64 bit.
    ZoneAlarm Extreme Security version: 12.0.104.000ZoneAlarm license key:
    Vsmon version: 12.0.104.000
    Driver version: 12.0.102.000
    Antivirus engine version: 8.3.2.4
    Antivirus signature DAT file version: 1128935456
    AntiSpam version: 6.3.1.4973

    Any idea how to speed it up appreciated.

    Cheers

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Very slow update in zone alram Extreme Security on my Windows 8.1

    First of all we are all users here. If you have a valid license you can contact, free of charge, the ZA technical support at the link in my signature. Look for the live chat icon. Also mind the opening time.

    You mean upgrade of product versions not antivirus updates? Or you mean AV updates? Not very clear from your post.

    What exactly is booting at startup? Other security tools? Backup tools? Optimization tools? Graphic tools? Game tools? Other third party tools? How much memory (RAM) do you have and how much is really available?

    Slow operation may be linked to not enough RAM available, fragmented hard disk, OS issues, left overs from non functional software, malware problems and many more possibilities.... etc.

    Btw, the AV DAT is very outdated. Is your ZA working at all?

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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