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Thread: [WORKAROUND] Alert Appears Outside Of Screen Win 8.1> set the resolution DPI to 100%

  1. #1
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    Thumbs up [WORKAROUND] Alert Appears Outside Of Screen Win 8.1> set the resolution DPI to 100%

    Hi, unfortunately i can no longer use ZAV Extreme since i always use manual firewall/application security. The popup/notification advisor pops up outside of the visible screen area (see enclosed image).

    There is no way to get to it so i can not choose wether to accept or deny and by default the request will remain denied.

    At first i thought this could be due to my resolution since i have a 27" UltraHD monitor which jhas a native resolution of 2560*1440. However, i have tried 1920*1080 also and the problem is the same.

    Im using the latest ZAV 12.0.104.000

    Btw, this is after a fresh install of Windows 8.1 and fresh install of ZAV

    zonealarmfail.jpg
    Last edited by mikkie; November 4th, 2013 at 09:01 AM.

  2. #2
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    Default Re: Alert Windows Appears Outside Of Screen (Windows 8.1)

    Hi!

    normally you have this problem if you do not use windows defaults (supported by ZA) including fonts and display. Double check in WIN8 Appearance and Personalisation --> "Display" that you have not changed the recommended size and fonts.

    If you have still problems please contact directly the ZA technical support at the link in my signature as we are all users here.

    Thanks,
    Fax

    Click here for ZA Support
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  3. #3
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    Default Re: Alert Windows Appears Outside Of Screen (Windows 8.1)

    Quote Originally Posted by fax View Post
    Hi!

    normally you have this problem if you do not use windows defaults (supported by ZA) including fonts and display. Double check in WIN8 Appearance and Personalisation --> "Display" that you have not changed the recommended size and fonts.

    If you have still problems please contact directly the ZA technical support at the link in my signature as we are all users here.

    Thanks,
    Fax
    Hi,

    Everything is windows defaults. Freshly installed. I did a fresh install in a VMWare machine also and it exhibits the same behavior on Windows 8.1. No problem in 8.0 or Win 7

  4. #4
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    Default Re: Alert Windows Appears Outside Of Screen (Windows 8.1)

    Sorry, no other suggestions from my side. Next step is official support. But, I am afraid it will not be easy to solve and you may end up finding another security solution that support your setup.

    Check well the magnification as the screenshot seems to have the magnifier active. Set display to "smaller" (recommended size in win8).

    Sorry again,
    Fax
    Last edited by fax; November 4th, 2013 at 09:21 AM.

    Click here for ZA Support
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  5. #5
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    Thumbs up Re: Alert Windows Appears Outside Of Screen (Windows 8.1)

    No, no magnifier active. But your suggestion gave me a clue. The reason it almost looks like the magnifier is active in the screenshot is because of the high resolution/dpi screen.

    So i went in and checked the DPI settings, they were set to Windows default (which is 125%), i changed it to 100% which by the way is not default

    Voila, works. See screenshot after changing default DPI

    I am guessing this issue only affects highres/high DPI screens

    zav_fix__1383590745_84.209.84.69.jpg

  6. #6
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    Default Re: Alert Windows Appears Outside Of Screen (Windows 8.1)

    Strange, here 100% is the default setting (win8.1).
    May be it differs depending on resolution...

    Anyway, at least we found a solution...

    Click here for ZA Support
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  7. #7
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    Default Re: [WORKAROUND] Alert Windows Appears Outside Of Screen (Windows 8.1)

    Fax is 100% right.

    Your settings were NOT default (125%)

    ALL our Windows 7 and windows 8.1 PC's here at ZoneAlarm are set to 100% not 125% (100% is the default windows setting as Fax stated)

    So something in your installations are all wrong and are not default.

    This was NEVER a ZA issue at all.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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